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Job description
Job Title: Entertainment Ambassador
Employment Type:
Compensation:
Location:
Schedule:
This role requires scheduling flexibility, including evenings, weekends, holidays, and opening and closing shifts based on business needs.
Work Environment:
This hospitality-based role is fully on-site in a fast-paced, high-throughput entertainment, attractions, and retail environment supporting in-person guest and team interactions
The Impact You’ll Make:
As an Entertainment Ambassador at Great Wolf Lodge, you will deliver engaging guest experiences and drive show quality across resort entertainment programming by performing with energy and consistency, maintaining safe and clean environments, upholding performance and production standards, and collaborating with your team to uphold Brand Standards in a high-energy resort setting. Your expertise in entertainment, performance, guest engagement, and operations directly contributes to guest satisfaction, team performance, and operational efficiency across your entertainment area.
Great Wolf Values
We Are One Pack – Support your team and create a welcoming environment
We Improve Everyday – Stay curious and look for ways to make each shift better
We Get It Done with Care – Take pride in your work and follow through
Key Responsibilities:
Enhance Guest Experience
Greet and engage guests while maintaining professional presentation
Deliver entertainment programming aligned with brand standards with energy and professionalism
Respond promptly to guest inquiries and escalate issues to leadership
Perform in fully costumed character role, engaging guests of all ages, including high-touch interactions such as hugs, high-fives, and photos with families, while maintaining brand character integrity
Safety
Follow all safety guidelines, company procedures, and asset protection protocols
Participate in required safety and emergency training
Report any incidents or hazards to leadership
Maintain organized, clean work areas that comply with health and safety standards
Support character costuming cleaning and maintenance to ensure safety and appearance standards
Operations
Execute daily entertainment tasks including program set-up and tear down procedures, equipment operations, communication to leaders and maintain cleanliness to uphold brand standards
Learn new programming multiple times per year and apply skills consistently
Support community engagement activities and special events as assigned
Keep entertainment supplies stocked and organized; manage daily activities to maximize guest interaction time
Perform additional tasks as assigned to support overall resort operations
Basic Qualifications & Skills
Must be at least 16 years of age or older
Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
Some High School education or equivalent
Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen
Desired Qualifications & Traits
Previous experience in a related field such as Entertainment, Dance, or Theater.
Charismatic, enthusiastic attitude
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience in a character costume and/or working with children
Proven teamwork skills
Physical Requirements
Ability to lift up to 50 lbs.
Able to sit and/or stand for long periods of time
Ability to fit and wear character costumes maintain composure in character costumes including heat and humidity for periods of 60 minutes
Ability to dance and perform in hot, humid, and outdoor environments for periods of up to 2 hours
Kickstart Your Career
Whether this is your first job or your next step, you’ll build valuable skills in teamwork, communication, and guest service that set you up for success. For those looking to grow, we offer opportunities to explore different roles and advance into leadership positions within our Pack .
Total Rewards & Benefits
Full-Time Benefits:
Medical, Dental, and Vision insurance
Health savings account
Telehealth resources
Life insurance
401K with employer match
Paid vacation time off
Paid parental leave
Discounts to visit Great Wolf’s 23+ locations for team members, friends, & family
Position Closed Date :
How to Apply
Click “Apply Now ” or chat with a recruiter at the bottom of your screen on Great Wolf Lodge's website.
After a quick application, qualified candidates may be immediately invited to schedule an interview or attend an upcoming hiring event.
EEO
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.