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Job description
Customer Service Superstars WantedIf you are warm, caring, friendly, and passionate about providing excellent service and looking for an entry-level position that promises career development - we want to talk to you. We are currently looking for Customer Service Superstars to join our team!An Associate Member Relationship Specialist (Teller 1) provides exceptional face-to-face member service in our branch locations. Position hours vary between:8:30 am - 5:30 pm Monday through Friday8:30 am - 2:30 pm SaturdayThis opportunity is ideal if you are:Excited about providing amazing service to our members and the community.Looking for a position that will establish and grow your career.Interested in learning how to open financial memberships and assist with loan requests.Passionate about financial education and finding solutions.Essential functions and responsibilities include:Personally providing exceptional member service; uses service standards in every work-related interaction.Actively participating in meeting the goals of the department and the credit union.Providing excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.Using organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.Service responsibilities include:Assisting members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc.Assisting with member research and problem resolution.Accurately completing member service requests, and placing proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines.Working within given limits and authority; proactively seeking supervisory assistance as needed.Promoting credit union products and services and actively referring members to credit union partners as appropriate.Having an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization.Being courageous and willing to make decisions that result in positive member outcomes.Development responsibilities include:Exemplifying the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.Successfully completing all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives.Actively participating in organizational projects and promotions; developing a thorough knowledge of credit union products, services, rates, and partnerships.Suggesting and participating in credit union community service opportunities and events.Maintaining a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complying with all laws and regulations applicable to area of responsibility.Regular and predictable attendance and punctuality.Other duties as assigned and deemed necessary by supervisor to achieve the goals of the department and the credit union.No aggressive sales goals – our focus is serving members.Benefits include:Wellbeing: Weekly pay, 401K Retirement Savings Plan with company match, paid time off accrual begins upon hire, paid sick leave, company-provided life insurance at up to twice your annual salary, financial education programs, DoorDash DashPassHealth: Medical, dental, and vision insurance for part-time and full-time employees, Modern Health, Care.com subscription, Teladoc, pet insuranceCareer development: Career development opportunities, team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.The pay range for this position is listed below. Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.Pay range: Minimum: $22.32/hour | Midpoint: $27.22/hour | Maximum: $32.12/hour
Worksite address
bullhead city, AZ, 86442, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.