Job description
Role: Epicor Functional & Technical Support
Duration: Long Term
Location: Remote- USA
Provide L2/L3 functional and technical support for Epicor ERP environments.
Troubleshoot day-to-day ERP issues and identify root causes.
Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
Analyze existing business processes and identify opportunities for process improvement.
Support post-implementation stabilization and ongoing ERP enhancements.
Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
Epicor Implementation & Upgrade
Participate in new Epicor implementations, upgrades, migrations, and rollouts.
Analyze, design, configure, develop, test, and deploy Epicor solutions.
Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
Support system conversions and legacy ERP modernization initiatives.
Develop technical specifications and implementation documentation.
Provide user training and knowledge transfer.
The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.
Epicor Customization & Development
Develop and maintain Epicor customizations.
Perform screen and form customizations.
Develop and maintain:
BPMs
BAQs
BAM
Dashboards
Business processes
Global alerts
Shop warnings
Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
Work with C#, VB.NET and .NET technologies.
Support Product Configurator and other Epicor technical components.
Reporting & Analytics
Develop and maintain Crystal Reports and SSRS reports.
Create complex queries, calculated fields, cross-tab reports and subreports.
Develop dashboards and KPI/business-metric reporting.
Convert existing reporting solutions between Crystal and SSRS where required.
Support business users with reporting and data-analysis requirements.
Database & Performance
Support Microsoft SQL Server and Progress databases.
Perform SQL administration, indexing and performance tuning.
Troubleshoot database and application performance issues.
Analyze system bottlenecks and recommend improvements.
Support high availability, disaster recovery and system continuity initiatives.
The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.
Manufacturing & Supply Chain
Work with manufacturing organizations to optimize ERP-supported business processes.
Support:
Manufacturing
MRP
Job Management
Engineering
Scheduling
Shop Floor / MES
Inventory
Purchasing
Order Fulfillment
Barcode/handheld solutions
Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
Identify opportunities to improve operational efficiency through ERP automation.
Project Management
Lead or participate in Epicor implementation and enhancement projects.
Manage project scope, schedules, budgets, resources and deliverables.
Work with business and IT stakeholders across all organizational levels.
Apply structured SDLC and project-management methodologies.
Manage vendor relationships and coordinate technical and functional teams.
Required Qualifications
Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
Strong combination of functional and technical Epicor expertise.
Experience supporting manufacturing or service-oriented organizations.
Strong experience with Epicor configuration, customization, implementation and production support.
Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
Strong SQL/database experience.
Experience with Crystal Reports and/or SSRS.
Experience with .NET, C#, VB.NET or related development technologies.
Experience with Epicor integrations and APIs.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder-management skills.
Preferred Qualifications
Epicor Consulting certification.
PMP certification.
Experience with Epicor Kinetic/11.
Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
Manufacturing process knowledge.
Experience leading ERP upgrades and implementations.
Experience with SOX/Sarbanes-Oxley environments.
Experience Level
Senior / Lead Consultant
The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.
Artizent Engagement Focus
The consultant may support Artizent customers across:
Epicor Managed Support → ERP Optimization → Epicor Kinetic Modernization → Integration → Data & Analytics → QE/Test Automation → AI/Agentic ERP Automation
The role may also collaborate with Artizent’s Astra Data, Astra Engineering and Astra AI/Agentic teams to identify opportunities to modernize ERP operations and automate repetitive support and business processes.
All your information will be kept confidential according to EEO guidelines.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.