About this opportunity
Landing Point lists this EPMO Conversion Readiness & Command Center Analyst opportunity in woodbridge township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Overview
A regional bank headquartered in New Jersey provides personal and business banking services, including management services and digital banking. They are seeking an EPMO Conversion Readiness & Command Center Analyst to support a large-scale retail banking core conversion initiative.
Job Responsibilities
Design and implement the Retail Conversion Command Center structure for conversion weekend and post-conversion stabilization.
Develop call flow processes, call tracking metrics, and reporting mechanisms.
Establish escalation paths, triage procedures, SLAs, and first-line support processes.
Create and deliver structured reporting during conversion weekend.
Monitor issues, requests, and service performance for timely resolution.
Lead communications related to Command Center operations and support processes.
Manage ongoing Command Center operations during the stabilization period.
Enhance and refine readiness review scripts and assessment materials.
Analyze readiness review results and identify trends, risks, and improvement opportunities.
Lead communication efforts with retail branches and leadership teams.
Develop engagement and recognition programs to encourage participation.
Establish standard reporting and dashboards to track readiness review metrics.
Coordinate escalation of significant issues to enterprise support teams.
Provide recommendations and action plans based on readiness review outcomes.
Qualifications
3-5 years of experience in project management, operational readiness, command center, change management, or banking operations.
Experience supporting large-scale system implementations or banking conversions.
Strong analytical and reporting skills.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Teams.
Retail banking operations experience preferred.
Experience with command center operations or conversion support preferred.
Familiarity with conversion readiness reviews or operational preparedness assessments preferred.
Compensation
Pay Rate: $85 - $100/hr, DOE
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.