About this opportunity
Ethos Veterinary Health lists this ER Liaison opportunity in austin, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
ER Liaison
n$22 - $24.50/hr. | Austin Veterinary Emergency & Specialty | Austin, TX
nAt Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.
nCompensation
nn$22 -$24.50/hr. based on experience
n nBenefits:
nnn401(k) with matching
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nnHealth, Dental, and Vision insurance
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nnHealth Savings Account (HSA) / Flexible Spending Account (FSA)
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nnLife and Disability insurance
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nnPaid Time Off (PTO) and Holidays
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nnEmployee Assistance Program and Discounts (including Pet Discount)
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nnProfessional development and tuition assistance
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nnUniform stipend
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nnRetirement plan
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n nSchedule
nnnFull Time
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nnSunday - Tuesday
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nn7:00am – 7:00pm
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n nJob Description
nOur Liaisons serve as the vital communication link between our doctors and clients. They handle client phone calls, emails, and questions while helping support the flow of the doctor’s day and keeping their schedule on track. Liaisons also assist with patient treatment plans as needed and manage key administrative tasks such as data entry and medical record documentation.
nResponsibilities
nClient Communication & Scheduling
nnnServe as the primary contact for client calls, emails, and questions.
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nnOrganize doctor schedules, including appointments, procedures, and patient flow.
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nnPrioritize returning client calls based on urgency. Communicate messages to the doctor and clarify whether they prefer to return the call themselves or delegate the follow-up. When appropriate, return calls with the doctor’s response.
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nnContact pharmacies to process prescriptions as needed.
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nnEnsure all communications are accurately documented in the medical record, following AVES standards.
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nnSupport end-of-life care discussions with compassion, assist clients through arrangements and provide empathetic communication.
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n nHospital Admissions & Discharges
nnnAssist with patient admissions by reviewing estimates, completing Authorization and Release forms, and relaying the doctor’s immediate orders to the patient care team.
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nnSupport patient discharges by preparing patients for release in a medically appropriate state. Escort clients into the exam room to thoroughly review discharge instructions.
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nnProvide education on postoperative/procedure care, medication instructions, and at-home treatment plans, ensuring families feel supported and confident when taking their pets home.
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n nAdministrative Support
nnnReview and verify client charges, ensuring accuracy.
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nnAssist with entry of patient invoices and discounts.
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nnComplete necessary paperwork for procedures (e.g., procedure request forms).
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nnAssist with importation of referring veterinarian records into EzyVet, including notes, diagnostics, and imaging.
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nnDocument all client communications (phone or in-person) in EzyVet. All entries must include your name, date, and time stamp for clarity and transparency.
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nnElevate the client’s experience through precise follow-through and personal touches (e.g., sending photo updates during hospitalization and checking in after discharge to support a smooth recovery).
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n nContinuity of Care
nnnPerform follow-up calls to clients with hospitalized patients to provide updates.
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nnAccurately and professionally convey information between the doctor and the client when the doctor is unavailable.
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nnRecognize the limits of your knowledge — if unsure, seek assistance from another staff member rather than guessing.
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n nQualifications
nnnAt least 2 years of customer service experience in a medical setting is required
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nnVeterinary experience is preferred.
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nnA solid employment history with proven reliability.
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nnThe ability to work independently while being self-driven and eager to grow.
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nnA proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
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nnFluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus
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n nWhy Choose AVES?
nnnWork alongside a compassionate, dedicated team of veterinary professionals.
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nnThrive in a dynamic, fast-paced environment where no two days are the same.
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nnMake a direct impact on the lives of pets and their families during critical times.
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nnReceive continuous training and growth opportunities—we’re passionate about teaching!
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nnEnjoy a competitive salary and benefits package.
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n nWhy AVES?
nAustin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
nWe’ve Moved!
nAVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.
nOur core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
nNearby Communities
nAVES attracts Veterinary Technicians and Clinical Professionals from throughout the Austin metropolitan area and surrounding Central Texas communities, including:
nnnAustin, TX
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nnRound Rock, TX
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nnCedar Park, TX
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nnGeorgetown, TX
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nnLeander, TX
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nnPflugerville, TX
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nnHutto, TX
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nnKyle, TX
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nnBuda, TX
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nnLakeway, TX
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nnBee Cave, TX
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nnDripping Springs, TX
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nnLiberty Hill, TX
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nnManor, TX
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nnElgin, TX
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nnBastrop, TX
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n nAbout Ethos Veterinary Health
nEthos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.
nJoin Us
nAt Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.
nCandidates can confidentially submit their CV to Talent Acquisition Partner Craig at
nEqual Opportunity Employer
nEthos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.