About this opportunity
Harmons Grocery lists this eShop Associate opportunity in draper, Utah. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Grocery Order Picker and Packer$15.00 - $17.91 PER HOURThe purpose of this position is to accurately select and pack groceries and merchandise ordered online by Harmons' customers. This person will receive and check incoming orders, locate and gather the products from inside the store in a timely manner and ensure that all orders are ready for customer pickup with attention to quality and freshness. This position is to increase direct website use through delivering an exceptional customer service experience. This person will respond to customers' orders and inquiries, review requests, contact customers to clarify orders ensuring all necessary information is included, and may route questions to the appropriate department. This person will provide excellent customer assistance via email support and phone support.Essential Duties & Responsibilities:Follows established departmental and store policies and proceduresReceive and check incoming eShop ordersAssemble orders as necessary to match individual eShop invoicesReview and inspect orders ensuring that the correct specifications have been metConfirms pricing accuracy and signage for all products, paying particular attention to ad itemsProvide customer support efforts by using product knowledgeConstantly be in touch with the daily updates and requirements of the customersHelps ensure product descriptions are accurate by communicating opportunities to support teamIncrease traffic to the website and strengthen Harmons' customer loyaltyContacts customers to clarify requestsShop a minimum of 100 units per hourMultitask by shopping for multiple orders at the same timeLabel temperature-controlled products correctly and store in the correct bags to ensure food safetyEnsure customers receive all items by scanning each label before placing in customers' vehiclesProvide continuous improvement to website conversations and customer engagementAssists as needed to ensure the success of eShop department as a wholeMarginal Duties & Responsibilities:Performs other job-related duties as assigned.Nature Of Work Contacts:Consistent and daily interaction with store associatesConsistent and daily interaction with customersConsistent and daily interaction with support teamTraining & Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Desired knowledge, skills, and abilities:High school diploma or equivalent GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:Working knowledge of computers including Microsoft OfficeExcellent interpersonal and communication skills are essentialAbility to interpret policies and proceduresWorking knowledge of internet technologyBasic math and organizational skillsDemonstrate verbal and written communication skillsMust enjoy working with and handling grocery productsGreat attention to detail with accuracyAble to work efficiently in a fast-paced environmentAbility to clearly understand and respond appropriately to the issues that customers presentAbility to demonstrate empathy and prioritize customers issuesMust possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons' mission and commitment to working collaborativelyContinually strives to be product minded, customer minded, personnel minded, detailed, forward focused, and consistentPhysical/Sensory Demands:The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to cold, hot, slippery, wet, and changing weather conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 50 pounds from location to location.We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
Worksite address
draper, UT, 84020, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.