About this opportunity
Pine Street Inn lists this Evening Guest Services Specialist opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Guest Services SpecialistSchedule: Tuesday-Saturday, 2:45pm-11:15pm. Essential position during weather and other emergencies.Pays: $21.40 - $23.97 per hour DOE - (Salary ranges provided are based on relevant experience and skill set)Location: 444 Harrison Ave – Boston, MASummary Of The Position:The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest need. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor.RequirementsQualifications:High School diploma or GEDKnowledge/Experience:Minimum of one (1) year of experience in the Human Services fieldPhysical Abilities/Skills:Ability to stand for long periods of timeAbility to stretch, bend and lift up to (twenty-five) 25 lbs.Ability to assist guests up and down stairs, and in-and-out of wheelchairsAbility to respond quickly to emergenciesMental Abilities/Skills:Ability to respond safely, quickly, and calmly in emergencies and to emergency situationsAbility to use good judgement in stressful or emotionally charged situationsThe sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuseAbility to be resilient in difficult and ambiguous situationsAbility to handle multiple assignmentsAbility to communicate clearly both verbally and in writingAbility to comprehend and apply Motivational Interviewing and Trauma-Informed Care skillsAbility to communicate/speak (as well as to listen) in a non-judgmental mannerPreferred:Valid MA driver's license in good standingBilingual English/SpanishAdministering Narcan and in a work settingKnowledge in the areas of addiction, recovery, and mental illnessKnowledge of issues pertaining to the homelessKnowledge of area resources
Worksite address
boston, MA, 02118, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.