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Job description
Description
Event Services Supervisor
Company Overview
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Job Summary
The Event Services Supervisor is responsible for the supervision of floor operations, including set-up, removal and operations of technology equipment in a hotel environment with a focus on delivering unmatched customer service and providing an overall positive experience for our guest/client.
Essential Functions
Supervise non-union, union and contract labor to ensure all set up and strikes are completed according to Pinnacle Live's standards.
Ensure AM and PM shifts receive clear communication of daily expectations and all log information detailed and complete
Greet guest/client before the event and provide clear instructions on how to operate equipment.
Provide continued communication with client to ensure success of all events.
Follow through on all client requests and look for opportunities to enhance the client's event
Ensures all inventory is in good working order and rental condition
Complies and enforces all Company security and safety measures
Manage venue inventory and location of equipment to ensure inventory is secure from theft and/or damage
Ensure any lost, stolen or damaged equipment is immediately reported to supervisor
Continually work toward updating and improving technical skills
Provide continued communication with client to ensure success of all events
Maintain accurate client event information into the Company's billing/event order system
Review invoice with client and obtain client's signature on invoice and add-ons
Ensure all Company occupied areas are clean, organized and up to Company standards
Perform other duties as assigned.
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
Strong technical aptitude
Planning ability; able to plan ahead and prioritize
Excellent organizations skills
Strong interpersonal skills
Strong verbal, listening and written communication skills
Strong customer focus
Strong team player orientation
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
Two (2) to three (3) year's prior experience in the audio visual and/or hospitality industry.
Two (2) years' advanced audio and visual experience in a theatrical or live event environment.
Computer proficiency
Benefits
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.