Job description
This is a remote position.
Private jet services company based in Houston, Texas is looking to hire exceptional, analytical, goal-oriented, and meticulous VA freelancers to join our team as flight support agents for a long-term period. Your tasks and responsibilities will revolve around the sales and operation side of the business. You will also be working closely with our seasoned charter team, project administrators, and other brokers to coordinate all necessary frameworks to deliver an optimal service to our clients.DUTIES & RESPONSIBILITIES:
Flight request processing & quoting
Sourcing for flight options
Processing cancellations/changes to the itinerary
New registration of customers
Quote follow-ups (phone calls &emails)
Booking the flights
Completing the checklist per flight requirements
Following up necessary documents per flight
Adding client service request like FA, transportation & catering
Flight monitoring
Deal closing
Requirements
MUST HAVE SKILLS:
Excellent English speaking and writing skills.
You must be service and customer-oriented. Previous airline industry experience from a customer service perspective is a plus.
You must be solution-oriented and can prioritize and work in a team.
An excellent ability to manage delicate situations with diplomacy and empathy is a superb must!
Since this role involves communicating with clients, excellent communication skills in verbal and written English are required.
You should be able to cope with the heavy workload and not have any other job commitments.
Good IT skills (MS Office, web, and relational database systems)
REQUIREMENTS:1. Working during evening and night shift to match shift in the US time zones.2. A stable, fast, and reliable internet connection.3. Back-up internet and power supply in any case of interruption or outages4. A dedicated computer or laptop with at least a core i5 processor (Mac/Windows) & 8GB RAM5. Webcam (if not built-in already)6. Noise-canceling headset7. Dedicated workspace free from distractions
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.