Job description
Monitor and respond to multiple company email addresses in a timely manner (customer orders, inquiries, complaints across 6-7 locations) • Follow up with customers and coordinate order placement across multiple locations • Respond to company reviews on Google, Yelp, and other platforms; manage reputation across all locations • Write weekly employee newsletters and monthly customer newsletters (with help from AI) • Manage market research and customer surveys • Develop and maintain standard operating procedures and checklists • Organize and manage spreadsheets and documents • Handle administrative tasks including making calls and scheduling appointments • Support customer service operations
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.