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Job description
Chase Connected Commerce department serves customers with digital experiences beyond our core financial products by focusing on customer experiences in Travel, Loyalty, Offers, and Partner Benefits, leveraging the best‑in‑class Chase payments and lending products. The Lodging Product team, part of the product organization under Chase Travel, focuses on growing the lodging business and enhancing the lodging booking experience for our customers.
As an Executive Director in the Chase Travel Lodging Product team, you will engage with teams (software engineering, infrastructure development, architecture, servicing) to advance the product’s vision and strategy to satisfy customer need. You will leverage industry insights, data and analytics and business needs to develop and manage a “roadmap” of initiatives over time.
Job Responsibilities
Own and manage the delivery of product roadmap for specified area of focus, across web and mobile
Serve as the subject matter expert for product domain – evaluate and document requirements from internal and partner development teams, scope technical solutions, identify risks, and clearly communicate goals and milestones to business stakeholders globally
Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects
Develop requirements, epics, and user stories to support AI & Innovation product initiatives
Analyze and evaluate product metrics to ensure alignment with time, cost, and quality targets
Conduct user research, journey mapping, and market analysis to inform the strategic roadmap
Effectively communicate the impact of lodging initiatives to the overall business senior stakeholders
Drive senior level strategy discussions at all levels in determining the product roadmap
Manage product reviews, strategy sessions with leadership, performance assessments, and data‑based decision‑making to manage the evolution of the roadmap
Partner with internal and external teams (product, design, technology, analytics, risk, legal, compliance, ops, servicing, marketing) on prioritization and development of product features
Required Qualifications, Capabilities, and Skills
10+ years in product management role building large‑scale enterprise product/systems or products at scale in a product organization
Must have travel industry experience
Minimum of 5 years of people leadership experience
Experience moving technical products from inception to delivery and an ability to articulate the impact
Ability to manage tight delivery timelines and exhibit calmness under intense pressure; comfortable navigating through ambiguity and change
Be a strategic thinker that demonstrates strong interpersonal and influencing skills to manage partnerships across all levels of the organization, including teams located in different locales
Proven end‑to‑end problem‑solving skills with the ability to solve large, complex business problems, obtain consensus and enhance organizational transformation
Data‑focused decision making and quantitative analysis skills; attention to detail and ability to manage multiple tasks and priorities simultaneously
Excellent communication skills for effective interaction with business and technology stakeholders
Preferred Qualifications, Capabilities, and Skills
Certifications in Agile methodologies would be an advantage
Prior experience working in a product organization, driving collaboration, and delivering customer‑centric solutions
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer / Disability / Veterans
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.