Executive Director (NHA), Prospect Heights, IL

Job description

Executive Director (NHA), Prospect Heights, IL

Full-time

Health Dimensions Group (HDG), with headquarters in Minneapolis, Minnesota, is a privately held entity that was formed in 2000. Our roots are deeply set within acute and senior care and our leadership has served a diverse group of clients for more than 20 years. As one of the nation’s thought leaders, HDG offers expertise in consulting and management services to post-acute, long-term care, and senior living providers, as well as hospitals and health systems across the nation. HDG’s experience includes work with clients in all 50 states.

As one of the nation’s thought leaders, HDG offers expertise in consulting and management services to post-acute, long-term care, and senior living providers, as well as hospitals and health systems across the nation. HDG’s experience includes work with clients in all 50 states.

POSITION SUMMARY: Under the direction of the Regional Director of Operations / Vice President of Operations, the Executive Director leads and directs the overall operation of the Care Community in accordance with resident needs, governmental regulations, and company policies, with the main objective of maintaining quality care for the residents and achieving business and financial profitability for the community.

DUTIES AND RESPONSIBILITIES

Quality / General Management

Ensuring all departmental policies, procedures, practices, and systems are in place to meet resident/patient needs

Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities

Monitoring resident/family/employee satisfaction through regular communication, consistent rounds throughout the Care Community, and the use of satisfaction surveys, response analyses and performance plans to continually improve services. Proactively identify concerns and deal with complaints timely and effectively

Maintains quality services throughout the community for residents at the level established by the Board of Directors (if applicable), and consistent HDG standards, expectations and policies

Leads programs that uphold strong performance standards and maintain a working environment that supports all leadership team member’s professional growth

Maintains and cultivates a positive relationship with residents through regular individual and group interaction, attending and often times leading resident meetings and functions

Meets routinely with HDG Regional Director of Operations to report on operational issues, trends, barriers and resolutions. Participates in weekly operations leadership calls and quarterly business review meetings

Actively manages Care Community assets to minimally include inventory, building and grounds maintenance/curb appeal and accounts receivable

Represents HDG in a professional manner consistent with the HDG values and code of conduct set forth for the organization

Manages and directs corrective actions as necessary to pull performance, quality or budget variance back in line with expectations

Enforces reporting and Corporate Compliance Hotline initiatives and reports all potential hazards, litigation or unusual events to determine plan of action or preventative measures

Financial Management

Contributes to preparations for the Care Community’s annual operating budget and manages programs and strategies to ensure budgets are met

Ensures monthly and annual financial and net income targets are met

Manage census and revenue development to include: Total occupancy including bed management and admissions process

Medicare and managed care occupancy

Rehabilitation systems management

ADL systems management

Managed Care system management

Demonstrate successful expense management to include: Ensuring labor hours are within budget parameters

Overall expenses are at or below budget

Ensuring expense variances are addressed immediately

Ensuring minimum and sufficient staffing hours are met

Implements and monitors financial and operational policies.

Presents financial and operational reports as required by HDG and various governmental agencies, as required

Clinical/Regulatory Management

Lead the Quality Assurance Process Improvement team using data and Quality Improvement tools to continually improve the quality of care and services provided

Ensuring deficiencies are at or below state benchmarks and that no substandard deficiencies exist

Providing timely reporting of critical events to HDG’s RDO, the Clinical Nurse Consultant and regulatory agencies to include all allegations of abuse, neglect, and misappropriation.

Clear all surveys on the first revisit

Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator’s license

Maintains current knowledge and ensures compliance with applicable licensing requirements, laws and regulations

Develops positive rapport with representatives of governmental agencies

Promotes and maintains a working relationship with various community health delivery centers to consistently promote and sell the Care Community’s capabilities and identify new market opportunities

Removes barriers, responds and support the Care Community leadership team to promote and support constant learning and development

Ensures accessibility of the Executive Director to the Care Community’s residents and families.

Maintains awareness of Medicare prospective payment issues which influence the operation of the community

Directs the collaboration necessary for accurate reporting on a routine basis including and collaboration with the Clinical Nurse Consultant to ensure current and future standards exceed benchmarks

Demonstrates and supports patient centered initiatives throughout the Care Community to continue history of clinical excellence through empowered and engaged leaders and team members

Ensures all corporate compliance programs and HIPAA directives are implemented and monitored

Drives and maintains accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures

Partners with Clinical Nurse Consultant to ensure audits and survey preps are completed timely

Human Resources Management

Monitor and overseeing human resources recruiting, staffing and retention action plans

Monitors employee turnover and create action plan to address if necessary

Oversees Labor management relations (if required)

Monitoring employee satisfaction/engagement through the use of surveys, performance and employee responses; Ensures focus on engagement in the community from all leaders and managers

Ensure performance management is addressed on continuous basis

Oversee workers’ compensation and lead safety operations. Supports programs to adhere to all OSHA, workers compensation and risk avoidance in collaboration with both the Director of Safety and Risk Management and the local safety committees

Oversees employee benefits, retirement plans and monthly reconciliation of plans

Overseeing payroll process/procedures and signing off on bi-weekly payroll

Marketing

Drives and maintain accountability to ensure Care Community census goals are met by analyzing variances, trends and delivering on those measures

Regular involvement in the sales strategy for the Care Community

Ensuring HDG admissions practices are in place and followed

Maintaining involvement in the community as a health care leader

Assessment of local market to identify competitive strengths, weaknesses and opportunities

In collaboration with the Regional Director of Operations, ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals

Supports an annual marketing plan to determine annual sales goals, in collaboration with the RDO and admissions team

Directs and coordinates the development of the community’s advertising plan in collaboration with the RDO and admissions team

Supports and implements the Care Community’s residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of RDO and admissions team

Manages and holds the local marketing team accountable for both the annual performance goals and overall census goals for the Care Community

Maintain knowledge of federal, state and local reform laws

REQUIRED KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE

Bachelor’s Degree in Business, Health Care, Gerontology, Hotel/Restaurant Management, or closely related area is required.

Must meet one of the following qualifications:

Minimum of two (2) years of experience as an Executive Director or Administrator in a long term care senior living environment that includes demonstrated leadership within a Care Community

Licensed or ability to become a licensed Administrator in state of the Care Community residence is required

Demonstrated skills and knowledge designing and executing strategy and goals to increase census.

Strong background in operational and financial management with proven success creating and executing strategies and plans that will increase overall business performance, census and positive business outcomes is required.

Demonstrated success communicating verbally and in writing, with strong presentation skills for audiences at all levels in both small and large groups.

A broad understanding of federal, state and local laws and guidelines related to the operation and management within a long term care or continuing care retirement community is highly preferred.

Ability to lead and direct the leadership to effectively supervise team members and work collaboratively in an organization or community that is considered a best place to work.

Ability to work effectively and diplomatically with a variety of audiences; to include residents, resident family members, community groups and organizations, government agencies, peers, direct reports, team members and senior leadership.

Domestic travel up to 10%, attendance at quarterly business review meetings at HDG office

Must be bondable and pass required background investigation to confirm eligibility to work with dependent adults.

A knowledge of and special sensitivity and desire to exceed the needs and lifestyle requirements for seniors.

Computer knowledge and skills, including Microsoft Office Products that include high proficiency in Microsoft Word, Excel and PowerPoint.

All your information will be kept confidential according to EEO guidelines.

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