Executive Housekeeper

Job description

AC Cleveland Circle, a Colwen Hotels Property, is seeking an engaging, friendly detail oriented Executive Housekeeper to join our team. The primary responsibilities of this role will be to lead the housekeeping team and uphold company and brand standard for delivering the highest level of cleanliness to our guests. The ideal candidate is a hands-on individual who is ready to work, is driven to improve guest satisfaction and develop our team of associates. The Executive Housekeeper's primary responsibility will be to ensure excellence in hotel cleanliness and guest service. Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 49 hotels in our portfolio operating across 9 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Adhere to Colwen and brand cleanliness standards for both rooms and public spaces

Lead and manage housekeeping department

Provide exceptional guest service

Provide support to the Hotel General Manager

Tour and inspect property daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout

Work to continuously improve GSS scores

Conduct self - audits to improve performance and cleanliness

Recruit, interview and hire housekeeping associates for assigned hotel(s)/Meet regularly with General Manager to review staffing, morale and any disciplinary situations/investigations

Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards

Assist in new housekeeping associate orientation and on boarding

Ongoing review of staff to ensure adherence to established policies and procedures

Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements

Establish and maintain open collaborative relationships with direct reports, team members and hotel leaders

Maintain key control and lost and found procedures and ensure staff is trained in both

Plan work schedules and room assignments with minimum disruption to guest

Perform technical and administrative duties, including, writing and reviewing reports, monitoring department checkbooks, ordering inventory

Oversee ordering of housekeeping supplies to ensure correct par levels

Compliance with Federal & State Labor laws

Perform other duties as assigned

Requirements:

2 years previous related experience, hotel preferred

Specific brand experience preferred

Strong Leader of people

Excellent written and verbal communication skills

Strong organization and multi-tasking abilities

Proficient in English language/Bilingual is a plus

Familiar with common computer software programs

Ability to learn new computer software programs and operate property management system

Willingness to work rotation work schedule including weekends and holidays

We’ve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts – Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Compensation:

Salary Range: $65,000 - $70,000

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Employment Type: Full Time

Salary: $65,000 - $70,000 Annual

Bonus/Commission: No

Worksite address

brighton, MA, 02135, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.