About this opportunity
Navy Federal Credit Union lists this Experience Analyst, Contact Center opportunity in winchester, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Overview
To take an advanced approach with research and discovery across the analytics landscape, developing a deeper appreciation of our members' needs while streamlining our response to their needs based on analytics and measurable results. Works independently with limited guidance within team on complex analysis. Working cross-functionally to conduct research and perform analysis to uncover product opportunities and formulate innovative solutions that deliver value and create exceptional experiences for members.
Responsibilities
Assist Sr. Experience Analyst or Product Owners in gathering, analyzing, developing and creating user stories that capture the members and stakeholder's needs
Analyzes and synthesizes internal and external insights and marketplace trends; focus on creating value for members
Research, identify and analyze the needs and experiences of our members, the purchasers and users of NFCU financial products
Perform advanced market analysis across the financial landscape include emerging trends in member needs to identify challenges and opportunities
Collaborate with team members key partners, business units across the credit union, other product teams and regularly engage on the journey vision
Conduct and facilitate User Acceptance Testing by validating the definition of Done
Proactively sizes business opportunities and potential improvements
Engages in product team decision making, being able to push back and propose initiatives based in data
Communicate and present findings to senior management and to the broader organization, influencing upwards and laterally to drive organizational change and alignment
Package strategic and analytical insights into clear, concise and \"executive-ready\" presentations
Serve as an agent of change, looking for new ways to solve membership problems and collaborate as a team
Know the key metrics to be measured and how to measure it
Produce data-driven analysis to substantiate hypotheses
Conduct competitive reviews and benchmarking
Assist management with integrating usability studies, user research, and market analysis to into product requirements
Analyze product usage and other empirical data and how that relates to key member needs to make recommendations regarding product prioritization
As a member of the cross functional team, apply Agile/Lean principles to continuously incrementally improve the product and product team
Perform other related duties as required
Qualifications
Working knowledge of analytics, user experience design and business impact
Business acumen with ability to leverage expertise with credibility and impact
Experience analyzing user experience and cost, to size impact and opportunities
Strong multi-tasking and the ability to meet deadlines
Familiar with Agile methodologies/principles (Scrum, XP, Lean etc.)
Exposure to working in an agile environment
Ability to develop and maintain strong relationships across the organization
Continuous learning with respect to current trends, practices, regulations, and technology in the financial services industry
Advanced analytical and research skills along with experience working with data in a highly analytic environment
Strong communication and collaborative skills
Maintain skills up to date with industry standards
Desired Qualifications
Bachelor's Degree in Information Technology, Strategy or other related field
Background in technology or entrepreneurship
Knowledge of credit union operations/processes and procedures
Additional Information
Monday - Friday, 8:00AM - 4:30PM
Locations
820 Follin Lane, Vienna, VA 22180
5510 Heritage Oaks Drive, Pensacola, FL 32526
141 Security Drive, Winchester, VA 22602
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed;
who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling . This team cannot provide any information on job postings or application status.
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Worksite address
winchester, VA, 22603, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.