About this opportunity
Salesforce lists this Experience Design, Senior Director opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Primary Responsibilities
Provide industry subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles
Lead, position, and sell large‑enterprise consulting engagements to customers; work cross‑functionally within Salesforce to define the program scope, team, value narrative, and pitch
Conduct assessments and facilitate workshops to develop a future‑state vision
Perform and distill customer, industry, and end‑user research to identify key customer needs, expectations, and experience‑led business opportunities
Identify enterprise business process and operations improvements to realize efficiencies and increase impact
Develop multi‑year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Help business and technology leaders adopt new digital operating models, governance strategies, and approaches
Uncover future sales opportunities to drive customer value
Develop strategic use cases to project the value of strategy, case for change, and implications for the organization
Cultivate solution and organizational adoption and strategy evolution to continue to deliver value with quicker delivery cycles
Build and develop an Industry Strategy competency; share standard methodologies, advise, and collaborate with peers
Lead, coach, and mentor cross‑functional teams, fostering a culture of innovation, collaboration, and customer obsession
Build and maintain trusted relationships with senior executives and key stakeholders across the organization
Preferred Qualifications
15+ years of experience consulting in enterprise‑level technology transformation programs at Fortune 500 companies
GTM support experience, including scoping, proposal development, RFP response, and demos/presentations
Experience in Enterprise Architecture, Business Strategy, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization
Salesforce product knowledge and solution design; Consumer Goods Cloud experience strongly preferred
Deep knowledge of trade promotion management processes including Annual Operations Planning, Integrated Business Planning, Trade Promotion Optimization, Revenue Growth Management, and Claims & Settlements
Deep knowledge of retail execution processes including Cycle Planning, Territory Design, Retail Store Audits, Merchandising, Van Sales & DSD, and AI‑driven Retail Activity Optimization
Knowledge of the key business value drivers and success metrics typical of large‑enterprise companies
Ability to develop Industry POVs that include identifying market trends, responses, and solution offerings
Ability to analyze and synthesize information, working in situations where data may be absent or ambiguous and creative approaches are required
Comfortable pitching to C‑suite executives, including strong objection‑handling abilities
Proven ability to thrive working cross‑functionally, particularly with Sales, Engagement Leaders, Solution and Technical Architects, Designers, and External Partners
Strong executive presence with outstanding verbal and written communication skills across all levels of leadership
Degree or equivalent relevant experience required; experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and create a workplace that’s inclusive and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey, and to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.