Job description
About AnswerLab
AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and validating future possibilities with real people in real contexts. We believe that the future of experience strategy relies on continuous learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.
About the Role
As an Experience Strategy Director, you will operate end-to-end on complex client engagements, driving the creation, delivery, and evolution of AnswerLab’s experience strategy offering. You will synthesize research, map journeys, and ideate innovative solutions, producing high-quality deliverables that directly influence the CXO’s client-facing strategy.
This is a high-impact, high-visibility role in a fast-growing, scale-up environment, where processes are still evolving, and your contributions will support shaping the organization’s approach to experience strategy. You will thrive in a dynamic, entrepreneurial setting, taking ownership of projects from end to end, influencing how work is done, and helping to establish the methods, tools, and frameworks that define AnswerLab’s offering. You may also mentor 1–2 strategists or associates as you build the foundation of a team and practice that will grow with the business.
Key Responsibilities
Shape Client Experiences
Become an expert in each client’s brand, business, customers, market, and competitive landscape
Synthesize qualitative and quantitative research, journey mapping, and ecosystem insights into actionable strategies
Ideate innovative solutions that balance creativity, feasibility, scalability, and measurable business impact
Translate insights into client-ready deliverables, including maps, blueprints, frameworks, and strategic recommendations
Drive Strategy Deliverables & Influence
Own the development of materials and frameworks
Present solutions to clients and executive stakeholders
Ensure all deliverables are actionable, high-quality, and reflect AnswerLab’s methodology
Monitor emerging trends, technologies, and best practices to continuously refine offerings and client strategies
Collaborate Across Disciplines
Partner with researchers, designers, product, CX, and business leads to deliver integrated and innovative solutions
Run workshops, co-creation sessions, and internal strategy discussions to ensure alignment and impact
Mentor strategists or associates, supporting professional development and project execution
Shape & Scale the Offering
Codify methods, tools, and frameworks to standardize and scale AnswerLab’s experience strategy service
Contribute to practice development and thought leadership within the firm
Required Skills & Experience
7–10 years of experience in experience or product strategy
Proven ability to work independently and manage projects end-to-end
Experience facilitating workshops and collaborating with cross-functional teams
Strong storytelling, problem-solving, and strategic thinking skills
Demonstrated ability to mentor team members and influence outcomes
Familiarity with strategy and design tools: journey mapping, service blueprints, research synthesis, Figma, Miro, and other collaboration platforms
Experience influencing executive stakeholders
Curiosity and motivation to explore emerging trends, technologies, methods, and tools
Nice to Have
Hands-on experience in concepting solutions or prototypes
Experience with innovation labs, consumer testing, or complex multi-stakeholder projects
Work Model & Travel
Fully remote, with up to 25% travel for client workshops, co-creation sessions, and team collaboration
Must be comfortable leading projects independently and collaborating virtually across geographies
Why AnswerLab?
This is a high-growth, high-impact opportunity for a strategist who wants to advance quickly, own and shape a client-facing experience strategy offering, and influence how clients design transformative experiences. You’ll work closely with the CXO and senior leadership while building your career trajectory toward Director-level leadership.
Physical Requirements
Ability to work at a computer for extended periods of time
Occasional extended hours may be required to meet project deadlines
Willingness to collaborate across multiple time zones, which may occasionally require schedule flexibility
Additional Information
At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.