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Job description
Automotive Service AdvisorInitiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.What We Offer:Opportunity for internal promotion and career growth with companyCompetitive pay plan401(k) retirement plan optionsFull benefits including voluntary short and long term disability, dental, health, vision, medicalResponsibilities:Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.Maintains automotive records by recording problems and corrective actions planned.Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Requirements:Previous experience as an automotive Service Advisor and a working knowledge of automobiles.Customer service skills.Sales experience.Proficiency with computers and technology.Ability to communicate complex technical concepts to customers.Advanced skills:Prior automobile sales experiencePrior automobile technician experienceA certification through the National Institute for Automotive Service ExcellenceRetail experience.
Worksite address
land o lakes, FL, 34639, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.