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Job description
Experienced Toyota Service AdvisorToyota of Olympia | Tumwater, WAToyota of Olympia is looking for an experienced, professional, customer-focused Service Advisor to join our high-performing service team.We are not simply looking for someone who can write repair orders — we are looking for a true relationship-builder. Someone who understands how to create trust with customers, communicate effectively, manage a fast-paced workload, and consistently deliver an exceptional service experience while driving results.Our ideal candidate is confident, organized, professional under pressure, and genuinely enjoys taking care of people. This is a role for someone who takes pride in both customer satisfaction and performance.What You'll DoGreet customers professionally and create a welcoming, high-trust service experienceListen carefully to customer concerns and accurately document repair needsProvide accurate maintenance and repair recommendations with integrity and professionalismCommunicate clearly with technicians, parts, and customers throughout the repair processKeep customers informed on timelines, approvals, and vehicle status updatesReview completed repairs and invoices with customers at vehicle deliveryBuild long-term customer relationships through exceptional service and follow-throughMaintain strong CSI performance and customer retentionHelp manage workflow efficiently while maintaining accuracy and professionalismHandle customer concerns calmly and professionally while working toward positive resolutionThe Right Person For This RoleThe ideal candidate is someone who:Thrives in a fast-paced, high-volume environmentIs highly organized and able to multitask effectivelyCommunicates confidently and professionallyBuilds trust naturally with customersUnderstands the balance between customer advocacy and dealership profitabilityMaintains composure and positivity under pressureTakes ownership and follows through consistentlyBrings energy, urgency, and professionalism to the team every dayWants to build long-term relationships with both customers and coworkersWe are looking for someone who wants a long-term home — not just their next job.QualificationsPrevious automotive Service Advisor experience requiredToyota dealership experience strongly preferredStrong understanding of automotive maintenance and repair processesProven track record of strong customer satisfaction and sales performanceExcellent communication and interpersonal skillsStrong organizational and time-management abilitiesAbility to work effectively with technicians, management, and customersReynolds & Reynolds experience preferredProfessional appearance and demeanorValid driver's license with clean driving record requiredWhy Toyota of OlympiaHigh-volume Toyota dealership with strong customer retentionState-of-the-art facility and repair technologyEstablished customer base and consistent workflowSupportive leadership and team-oriented cultureMedical, dental, vision, life insurance, and 401(k)Paid vacation and holidaysCommission Pay $50,000 -$150,000Employee vehicle purchase programOpportunities for long-term growth and advancementScheduleThis is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA.Apply TodayIf you are an experienced Service Advisor who takes pride in professionalism, customer relationships, performance, and teamwork — we would love to hear from you.
Worksite address
olympia, WA, 98512, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.