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Job description
Client Care SpecialistBest Friends Animal Hospital is Hiring an Experienced Client Care Specialist!Position DetailsRole: Client Care SpecialistStatus: Full-timeSalary: $16 - $19 per hourSchedule: 10-hour shifts, including evenings, weekends, and holidays as neededBest Friends Animal Hospital is seeking an experienced, full-time Client Care Specialist to join our dedicated team. As one of the first points of contact for our clients and patients, you'll play an important role in creating a welcoming, organized, and compassionate experience from the first phone call through checkout.Our Client Care Specialists are at the heart of the hospital—providing personalized service, managing client communications, coordinating appointments, and helping keep daily operations running smoothly. If you thrive in a fast-paced environment, enjoy connecting with people, love animals, and are passionate about veterinary medicine, we'd love to meet you.Why You'll Love It HereA fast-paced and engaging veterinary environmentA supportive and team-oriented workplace cultureMeaningful work helping pets and the people who love themOpportunities for professional growth and continued learningLeadership that values dedication and client service excellenceA workplace where teamwork and communication are highly valuedDaily opportunities to build meaningful relationships with clients and their petsThe opportunity to develop a long-term career in veterinary medicineWhat You'll DoWelcome clients and patients with professionalism, warmth, and compassionServe as a first point of contact for clients both in person and over the phoneAnswer incoming calls and assist clients with questions and requestsSchedule appointments and coordinate client communicationsAdmit and discharge patients efficiently and accuratelyMaintain accurate client and patient informationMaintain client accounts and process paymentsHandle cash, checks, and credit card transactions accuratelyAssist with client education and provide appropriate support throughout the veterinary visitRespond to inquiries while delivering exceptional customer serviceCommunicate clearly and compassionately with clients, including during stressful or emotional situationsCoordinate with veterinarians, technicians, assistants, and other hospital team membersHelp maintain an organized and efficient front deskSupport daily hospital operations and workflowContribute to a positive experience for every client and patientWhat You'll BringA minimum of three years of client service experienceHigh school diploma or equivalentExperience handling cash, checks, and credit card transactionsOutstanding communication and interpersonal skillsStrong time-management and organizational abilitiesAbility to multitask, prioritize, and stay organized in a busy environmentA calm, professional, and compassionate demeanor under pressureA trustworthy, dependable, and team-oriented approachPassion for pet welfare and exceptional client serviceStrong attention to detail and commitment to accuracyAbility to work independently when needed while remaining an engaged member of the teamAvailability to work 10-hour shifts, including evenings, weekends, and holidays as neededThe Extras You'll Actually FeelA team that genuinely supports one anotherOpportunities to continue learning and developing professionallyMeaningful relationships with clients and their petsA positive environment where your contributions matterA workplace that values both personal and professional growthQuarterly Team Rewards Bonus ProgramContinuing education and professional development supportFree or discounted lab work for your petsDiscounts on veterinary services, products, and pet foodThe opportunity to make a difference in the lives of pets and their families every dayBenefits You Can't BeatFinancial BenefitsA flexible approach to compensation that will reflect your skill set and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service; this benefit does not apply in states with paid family leave programsSick Time / Paid Time OffFree or discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!At Best Friends Animal Hospital, Client Care Specialists do much more than manage the front desk. You're a trusted connection between our clients and veterinary team, a reassuring presence when pet owners need support, and an important part of creating an exceptional experience for every family who walks through our doors.Come join our team! If you're an experienced client service professional who thrives in a busy environment and wants to build a meaningful career helping pets and their people, we'd love to hear from you. Apply today and discover why Best Friends Animal Hospital is such a rewarding place to grow your career!Diversity, equity, inclusion, and belonging are core values at Best Friends Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That's why we're committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.
Worksite address
billings, MT, 59105, US
Who can apply
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