About this opportunity
Krieger Ford lists this Experienced Ford Service Manager opportunity in columbus, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Krieger Ford is hiring an experienced Ford Service Manager to lead our Service Department. This is a key leadership position for a proven Ford dealership professional who can develop a strong team, improve department performance, and deliver an exceptional customer experience.
This is not an entry level management opportunity. The ideal candidate will have extensive knowledge of Ford service operations, policies, warranty requirements, financial performance, and dealership standards.
Schedule is Monday through Friday with some Saturdays required . Exact daily hours will be discussed during the interview. Closed Sundays.
What You’ll Do
As the Ford Service Manager, you will be responsible for the overall performance and daily operation of the Service Department.
Lead, coach, and develop Service Advisors and Technicians
Manage department profitability, productivity, efficiency, and gross profit
Monitor CSI and other key performance indicators
Establish clear expectations and accountability throughout the department
Ensure compliance with Ford policies, warranty requirements, service programs, and dealership standards
Oversee repair orders, workflow, warranty processes, and daily service operations
Manage customer concerns and escalated situations professionally
Recruit, train, develop, and retain qualified service employees
Maintain a safe, organized, professional, and customer focused department
Work closely with Parts, Sales, and dealership leadership
What We’re Looking For
We are looking for a knowledgeable, results focused leader who understands Ford dealership operations and can create accountability while maintaining a positive and professional team environment.
Ford dealership experience is required
Previous experience as a Service Manager, Fixed Operations Manager, or senior level Ford service leader
Comprehensive knowledge of Ford policies, procedures, warranty requirements, standards, and service programs
Experience leading Service Advisors and Technicians in a high volume dealership environment
Strong understanding of service department financials, productivity, gross profit, CSI, and key performance indicators
Proven ability to coach employees, improve performance, and hold a team accountable
Excellent customer service and conflict resolution skills
Strong communication, organization, and decision making abilities
Positive attitude, strong work ethic, and team focused leadership style
Valid driver’s license with a clean driving record
Willingness to complete a background check and drug screen
What We Offer
Competitive compensation based on experience and performance
Medical, Dental, and Vision Insurance
401(k) Plan with employer matching
Paid time off and vacation
Ford training and professional development opportunities
Employee vehicle purchase plans
Family owned and operated dealership
Long term job security
Employee discounts on products and services
Closed Sundays
Who We Are
Krieger Ford is a locally owned, family operated Ford dealership serving Central Ohio for over 50 years. At Krieger Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals for their hard work and dedication.
Every employee at Krieger Ford is critical to our success. We are looking for an experienced leader who will support our employees, strengthen our Service Department, and continue delivering the award winning service our community expects.
Krieger Ford, Inc. Core Values
Rooted in Humility: Committed to respect and down to earth values.
Attitude is Everything: We have solutions, not excuses, and take pride in results. “It’s not my fault, but it is my problem.”
We Do Right by the Customer: No matter what. Passionate about customer happiness.
Integrity Always: Hard work, honesty, and getting the job done.
Together as One: Family, dedication, and team driven success.
#J-18808-Ljbffr
Worksite address
columbus, OH, 43224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.