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Job description
Job Summary
To support our double-digit growth goals, BDO Digital seeks an Experienced Manager who will be part of an Enterprise Business Applications (EBA) team supporting projects in the areas of EBA strategy and implementation, in addition to Business Transformation and Operational Excellence efforts. This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.
Job Duties
Strategy, Requirements & Selection:Participates in defining needs for existing and new EBA solutions
Documents existing enterprise business applications, related business processes, and personas impacted
Identifies existing inefficiencies, potential improvement opportunities, and critical differentiating business requirements
Envisions and develops representations of recommended future state options for evaluation by clients
Understands related security structures and best practices
Designs and develops scorecards for evaluation of candidate business applications
Creates dashboard presentations of quantitative and qualitative scoring of candidate options
Supports Technical Leads, Developers and Managers by providing functional clarifications and setting expectations with team and client
Solution Functional Design:Performs functional (business process) solution design in business applications (ERP, CRM, HCM & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
Consulting:Gains a deep understanding of client needs, analyzes best practices, and plays an integral part in defining and proposing business value solutions that meet or exceed client expectations
Program & Project Management:Supports, and manages aspects of business applications implementations
Documents and maintains project milestones, phases, elements, and budget
Monitors project progress by tracking risks, actions, issues, decisions, and other activities
Develops references for users by writing and maintaining user documentation; providing help desk support; training users
Implementation and Support:Provides functional support of EBA solutions and related technologies
Manages and resolves issues, defects, and change requests
Manages and performs systems configuration tasks (but not coding/development) for process workstreams as directed
Provides ongoing support during project implementations and post-go-live support
Responsible for configuration of solution based on requirements
Fosters a positive demeanor, learning attitude and client service mentality with the team
Travel - up to 25%, as needed
Other duties, as required
Supervisory Responsibilities
Owns and drives completion of projects and large key workstreams within as directed by practice leaders
Manages projects and larger workstreams as directed
Reviews quality of team deliverables
Mentors and develops senior consultants
Qualifications, Knowledge, Skills and Abilities
Education
Bachelor's Degree and eight (8) or more years of industry experience with ERP systems, required OR
High School Diploma/GED and nine (9) or more years of industry experience with ERP systems, required
Experience
Eight (8) or more years of business process analysis and/or business application education or experience, required
Five (5) or more years of education or experience with ERP, HCM or CRM Product, required
Some client facing best practice consulting experience, preferred
License/Certifications
One or more current business applications technology certifications, preferred
Software
Microsoft Visio, PowerPoint, Word, and SharePoint, required
Experience with one or more ERP/CRM/HCM Solution technology, required:Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent and Benefits Intelligence, Workforce Management (WFM), Payroll, HR or Advanced HR Analytics), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software,Smartsheet, preferred
Enterprise software strategy, selection, and implementation experience, preferred
Other Knowledge, Skills & Abilities
Strong analytical, problem solving, facilitation, documentation, and communication skills,
Excellent communication and presentation skills, both verbal and written
Excellent interpersonal and customer relationship skills
Business process analysis, design, and process flow skills
Excels at operating in a fast-paced technical environment
Keywords
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Business Central, Microsoft Dynamics Business Central, Microsoft Dynamics Finance & Operations, Dynamics F&O, Microsoft Finance and Supply Chain Management, Microsoft F&SCM, Microsoft Dynamics 365, Dynamics 365 CRM, Microsoft Customer Experience Platform, Business Analyst, BA, Enterprise Tester, Requirements Gathering, User Experience, User Enablement, Data Visualization, Software, Definition, Custom Applications, Data Analytics, Cloud Strategy, SharePoint, Office 365, O365, SFDC, D365, Acumatica, NetSuite. OpenAir, Ceridian DayforceHCM, Human Capital Management
Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.
National Range: $145,000 - $197,000
Colorado Range: $145,000 - $197,000
Maryland Range: $145,000 - $197,000
NYC/Long Island/Westchester Range: $145,000 - $197,000
Washington Range: $145,000 - $197,000
At BDO, how we show up matters. We build strong relationships by supporting one another, our clients, and our communities with care, curiosity, and a commitment to helping one another grow and succeed. Here, you'll find meaningful work, leaders invested in your success, and opportunities to build a career around what matters most to you.
Our purpose is to be the people our clients count on to grow with confidence and achieve what matters most. Our values guide how we bring that purpose to life each day. Together, they shape how we work with one another, serve our clients, and create meaningful impact.
BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you'll be part of a team helping clients navigate complexity and move forward with clarity.
We are proud to be an ESOP company, offering participants a stake in the firm's success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we're building together.
Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more!
*Benefits may be subject to eligibility requirements.
Equal Opportunity Employer, including disability/vets
Click here to find out more!
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Worksite address
akron, OH, 44329, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.