About this opportunity
Carter Myers Automotive lists this Experienced Service Advisor-CMA's Williamsburg Ford opportunity in williamsburg, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Experienced Service Advisor – High Volume | Closed Sundays | $75k–$125kCMA Williamsburg Ford is growing fast, our service drive is busy, and we're adding another experienced Service Advisor to keep workloads manageable and customer experience strong. This is a high-volume, well-run operation with leadership that understands how advisors succeed.Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. Our team members are owners, and that ownership mindset drives accountability, stability, and career growth. We believe great advisors succeed when expectations are clear, workloads are fair, and leadership has their back.What You'll DoManage a daily service lane and build long-term customer relationshipsWrite accurate repair orders and clearly explain recommendationsCommunicate effectively with technicians to keep work moving efficientlyProactively update customers throughout the repair processDeliver a professional, customer-first experience on every visitWhat We're Looking For4–5 years of experience as a Service Writer or Service Advisor in a franchised automotive dealership environment, with a proven ability to handle a consistent workflow, maintain accurate repair orders, and deliver a professional customer experience.Demonstrated success in a high-volume service drive, including managing a steady car count, coordinating with technicians, and maintaining strong communication under pressure.Proven ability to build long-term customer relationships, explain recommendations clearly, and maintain trust through transparent communication and timely updates.Experience working within dealership DMS platforms (CDK, Reynolds & Reynolds, ADP, or similar), with accurate documentation and strong attention to detail.Strong technical understanding of maintenance and repair needs, enabling effective triage, accurate write-ups, and confidence when discussing service recommendations with customers.Exceptional organizational and time-management skills, including the ability to prioritize ROs, manage promise times, and support shop efficiency.Customer-focused mindset with professionalism, teamwork, and pride in delivering an outstanding service experience.Valid Driver's License and a clean driving record.Ability to pass drug screen and pre-employment background checkBenefits:401(k) with company matchEmployee Stock Ownership Plan (ESOP)Health, dental, and vision insuranceTuition AssistanceOpportunities for career growth within CMA's dealership networkEmployee discounts on vehicles and servicesClosed Sundays (work life balance)If you're an experienced Service Advisor looking for strong earnings, stability, and leadership that values process over chaos, we should talk. Apply today.
Worksite address
williamsburg, VA, 23187, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.