About this opportunity
Michaels Stores lists this Expert Maker: Customer Support Lead opportunity in irving, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Michaels Expert Maker role at Michaels Stores in Irving, TX leads a small call center team, guiding daily operations, escalation handling, and performance improvement to ensure fast, friendly resolutions for customers.
You will coach, train, and set priorities, partner with store and district teams, and report metrics to business partners while maintaining excellent service levels and a positive customer experience.
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Worksite address
irving, TX, 75084, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.