About this opportunity
Thomas Automotive Family lists this Express Service Technician opportunity in bedford, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Express Service Technician
Reporting To: Service Manager
FLSA Code: Non Exempt
Position: Requires clocking in and out including breaks
Position Description: The full time Express Service Technician is responsible for the successful tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes and procedures. This position interacts daily with customers, technicians, Service Advisor, and Service Manager.
Areas of Emphasis:
Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication
Understand the Thomas Core Focus of "Bringing Integrity to the Automotive Industry" and "Building Trust and Confidence through Exceptional Service"
Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management
Be a great team member
Successfully Maintain the following accountabilities
Greet all customers in drive
Offer relevant services
Close all open Ros daily
Communicate ASRs/information promptly
Manage service sales process
Keep OEM training current
Responsibilities and Duties:
Greet every customer, every day
Maintain high ethical standards when dealing with customers, coworkers, vendors.
Put safety first. Must adhere to all safety policies, procedures, and personal protective equipment requirements and standards
Demonstrate a superior understanding of brand vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers
Establish and meet individual service goals
Perform tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes, and procedures
Participates actively with team servicing of every customer vehicle to ensure fast, expert service
Performs Multi Point Inspection (MPI) visual inspections and communicate with Service Manager and/or customer service adviser within 10 minutes Recommends services based on findings from thorough inspection
Perform oil changes in a fast-paced environment.
Inspects fluid levels
Executes fluid flushes
Checks tires and tire air pressure; replaces tires as needed
Performs wheel alignment
Completes pre-delivery inspection on new cars
Replaces oil and air filters
Sells lubrication, safety inspection, and other related services
Checks tire pressure and adds air if needed. Lubricates moving parts with specified lubricants
Communicates with parts department to obtain needed parts
Reports machinery defects or malfunctions to supervisor
Documents all work performed on the repair order. Reports any safety issues immediately to management
Provides excellent customer service
Promotes teamwork to deliver times and accurate customer care during all operating hours
Demonstrates a sense of responsive urgency to every customer no matter what service is required
Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
Fulfills the customer's needs the first time, every time
Communicates with Service Manager, Service Adviser, and other Technicians to meet Thomas Automotive time standards and to exceed customer requirements.
Adheres to Thomas Automotive Family Dress Code standards
Protects customer's vehicle from debris with floor mats, seat/steering wheel covers and, if necessary, fender covers
Maintains back shop cleanliness and equipment calibration to Thomas Automotive Family standards
Performs miscellaneous duties as assigned
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards
Preferred Skills:
Prior quick lube experience helpful.
Speed and expertise when installing tires and batteries
Commitment to teamwork and mentoring others
Qualifications: High school diploma or the equivalent. Ability to read and comprehend instructions and information. ASE certification preferred. General mechanical skills. Valid driver's license and a good driving record. Good judgment. Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times. Maintenance of individual productivity as defined by the business sales per hour standard. Ability to stand and walk for prolonged periods of time and lift up to 50 pounds. Extended workdays of up to 10 hours, weekends and nights as necessary. Ability to handle stressful situations and work in a fast-paced environment. Ability to read and utilize reports
Working Conditions: The Technician will stand six to eight hours per shift, lift parts weighing up to 50 pounds several times during each shift, and use hoist and test equipment as needed. S/he will stoop, kneel, crouch, crawl, reach, handle, and feel. S/he will use hand and power tools. S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road-testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.
Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).
As part of our very competitive compensation package, we provide excellent employee benefits including:
Medical, Dental and Vision Insurance
Supplemental Insurance Coverage (Short and Long Term Disability)
401K Plan with a company match
Life Insurance
Paid Vacation
Paid Holidays
Employee Discount
Thomas Automotive is an Equal Opportunity Employer
Worksite address
bedford, PA, 15522, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.