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Job description
Eye Care Professional
At Sight360, we believe sight is our most important sense. It is a priceless gift that shapes how we experience the world, connect with others, and create lasting memories. That is why we are dedicated to protecting and caring for vision every day.
The Eye Care Professional is responsible for interacting with customers on a daily basis to uncover needs for the patient's lifestyle and recommend specialized products based on those needs as well as assist patients in frame selection this includes taking measurements, fit, and adjust glasses, troubleshoot patient's vision complaints, and teach customers how to properly wear and care for their eyeglasses and contact lenses. Travel between clinic locations and/or overtime may be required based on operational needs.
Essential Functions & Responsibilities
Obtain patient's prescription from ophthalmologist or optometrist
Gather patient's information including vision and medical insurance information
Schedule, confirm and maintain appointments
Recommend frames, lenses and products that are suitable for the patient's style, face and specifications
Adjust and fit frames according to the prescription and patient's specifications, as well as to the patient's face.
Prepare and submit the order to the proper lab for manufacturing
Be able to use equipment such as lensometer, auto refractor, pupilometer, calipers and hand tools
Assist with frame inventory, contact lens inventory, marketing materials and office supplies
Teaching patients how to wear and care for both contact lenses and eyeglasses
Repairing or replacing broken frames
Administrative duties such as filing, following up on orders, following up with patients, answering phones, assisting the doctor with special orders and referrals
Benefits
Medical, dental, and vision insurance
Matching 401(k) plan
Paid Time Off
Paid holidays
Employee discount
Certification reimbursement
Career growth opportunities
About Sight360
We've assembled highly capable and credentialed multidisciplinary teams across ophthalmology, optometry, and optical retail services to deliver a comprehensive, 360-degree approach to vision care. Through seamless coordination, shared medical records, and a patient-first philosophy, we strive to provide an exceptional experience at every level of care.
Our Mission
To care fully for our patients, team members, and partners who are the focus of everything we do.
Our Vision
To seamlessly unite ophthalmology, optometry, and optical retail services for the benefit of our patients.
Our Values
Treat everyone like family
Listen with purpose
Perform our best
Honor our word
Join our team and help us make a difference in the lives of our patients every day.
Requirements
Qualifications
Customer service experience preferred
Optical experience not required but helpful
Skills and Abilities
Customer service oriented
Excellent interpersonal and communication skills
Problem solving skills required
Managing multiple patients
Assisting patient in selections of proper eyewear
Teaching patients
Computer proficient
Able to perform necessary math skills
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.