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Job description
About Chelsea Piers Fitness
At Chelsea Piers Fitness you will find colleagues who are passionate about what we do. Careers at Chelsea Piers Fitness offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.
Why You’ll Love Working Here
Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services
Team-Oriented Culture – we win together and support each other every day
Pathways for Growth – from hospitality to management, operations, personal training, and beyond
Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful
About The Opportunity
Chelsea Piers Fitness is seeking to hire a Facility Operations Director to join our Operations team. In this role, you will be responsible for the strategic oversight and execution of facility operations across multiple sites. This role leads and develops Facility Operations Managers, oversees technical teams and vendor performance, and ensures operational excellence, financial discipline, and service standards are consistently achieved.
The Facility Operations Director plays a critical leadership role in ensuring our facilities operate efficiently, safely, and at the highest standard. This individual will translate company strategy into actionable site-level execution, while building strong teams and scalable systems that support long‑term growth. This is a high‑impact leadership opportunity for an experienced operator who thrives in complex, fast‑paced environments and is motivated by ownership and accountability.
The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list, and other duties may be assigned.
Primary Responsibilities
Multi-Club Operational Oversight
Oversee all daily operations across multiple locations
Ensure consistency in standards, procedures, and execution across sites
Monitor operational KPIs and performance metrics
Identify risks and proactively implement solutions
Maintain high standards for safety, cleanliness, building systems, and member experience
Lead cross-functional operational initiatives
Support capital projects, expansions, and operational improvements
Strengthen systems, reporting structures, and workflows
Leadership & Development of Facility Operations Managers
Directly manage and develop Facility Operations Managers
Set clear performance expectations and hold leaders accountable to results
Conduct performance reviews and ongoing coaching
Build succession plans and identify high‑potential talent
Technical & Facilities Oversight
Oversee maintenance technicians and technical operations across all properties
Ensure preventative maintenance programs are structured, tracked, and executed
Monitor building systems (HVAC, electrical, plumbing, life safety, etc.)
Review and approve major repair and capital improvement recommendations
Ensure compliance with all local, state, and federal regulations
Financial & Budget Accountability
Own operating expense budgets across assigned sites
Review and approve purchasing decisions and expense allocations
Identify cost efficiencies without compromising standards
Partner with Finance on forecasting and capital planning
Ensure strong financial discipline at every level of the department
Vendor & Contract Management
Oversee vendor relationships across properties
Negotiate contracts and ensure performance standards are met
Evaluate service quality and cost effectiveness
Hold external partners accountable to SLAs and safety standards
Strategic Planning & Execution
Translate company initiatives into operational plans
Lead cross-functional operational initiatives
Support new projects, expansions, and capital improvements
Improve systems, reporting structures, and operational workflows
Drive continuous improvement across all sites
Safety, Compliance & Risk Management
Ensure all facilities meet safety and regulatory standards
Lead incident response and investigation protocols with General Managers
Maintain documentation and audit readiness
Promote a strong culture of safety across all teams
Cross Departmental Partnership
Partner with club leadership and department heads to support business needs
Align operations strategy with membership experience goals
Serve as a trusted advisor and escalation point for operational matters
Communicate clearly and consistently with senior leadership
Qualifications
Bachelor’s degree in business management, engineering or related field
7 to 10 years of progressive facility or operations leadership experience
Multisite management experience preferred
Demonstrated experience managing managers and technical teams
Demonstrated ability to lead complex projects and manage operational complexity
Strong financial acumen with experience managing operating and project budgets
Deep knowledge of mechanical systems and ability to read drawings
Proven financial management and budgeting expertise
Strong leadership presence and executive communication skills
Ability to operate with ownership in high volume complex environments
Strong communication leadership presence and crisis management skills
Ability to operate both strategically and tactically
On call 24 hours 7 days for coordination and resolution of emergency situations
Ability to lift 50 to 65 pounds
Preferences
Professional certifications such as CFM, CPO, OSHA 30 or equivalent
Experience in luxury hospitality retail or large scale athletic facilities
Strong Microsoft Office Suite skills
Bilingual English and Spanish a plus
Knowledge of pool operation and maintenance preferred
Reports To
Senior Director of Operations
Direct Reports
Facility Operations Managers
Specialized Technicians
Works Directly With
Chelsea Piers Fitness Operations Team
Chelsea Piers Management Operations Team
General Managers
Department Heads
Schedule
45 to 50 hours per week including early morning, nights, and weekends as needed. 24 hours 7 days on call leadership responsibility.
Location
New York, NY. Multi-site travel between clubs required.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.