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Job description
Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.
Scope of Position:
Lutheran Settlement House (LSH) is a non-profit, community-based organization committed to serving children, adults, and families living in Philadelphia. Within our Jane Addams Place family emergency housing program, we are seeking a compassionate and experienced individual to fill the role of Family Advocate in our shelter for families experiencing temporary homelessness. The primary responsibility of this role is to provide case management services for up to 12 families. Services include conducting assessments, coordinating services, making referrals, monitoring progress on client-driven goals, and serving as a systems liaison and advocate for and on behalf of residents.
This position includes rotating week-long “On-Call” responsibilities once every four to six weeks.
Functions & Duties:
Provides case management, advocacy, and referral services to families residing in shelter
Provides quality client services and maintains client records accurately in accordance with program and funder standards
Participates in team meetings, training sessions, and other team activities
Responds to family need in creative ways to maintain a culture that ensures family choice and fosters respect
Conducts intakes and provides a light orientation to the program and facility where needed
Supports clients through challenging situations using de-escalation techniques, safety planning, and solutions-focused planning
Maintains working relationships with staff of other agencies and partnerships and acts as liaison between clients and agency/institution
Allows for flexible scheduling to accommodate the diverse needs of residents, ensuring accessibility and support in the early evening on occasion
Creates and facilitates structured adult programming that supports skill development and self-sufficiency
Meets regularly with supervisor to review program activity, services issues, and support needed
Other related duties needed to further the mission, vision, and values of the program and agency-at-large
Qualifications:
Associate’s or Bachelor’s degree in the field of human services, social work, or related field preferred
Prior experience in counseling, case management, certified caregiving, or education preferred
Strong listening skills, effective problem-solving skills, and knowledgeable (or willingness to learn) about community resources
Strong communication skills (oral and written) and a commitment to best practice in client care
Capacity to work collaboratively with a team
Sensitive to cultural, socioeconomic, and individual differences, with a commitment to promoting equity and inclusion
Strong attention to detail; ability to keep good records and files
On-the-job training is provided, including a state-mandated 40-hour domestic violence training, to support candidates in developing necessary skills
Candidates who are Bilingual Spanish/English are preferred and will be compensated commensurately
LSH is committed to creating an inclusive experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or identity, we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.We value diversity and are committed to promoting it! We are an equal opportunity employer and applicants from diverse backgrounds are strongly encouraged to apply.
Worksite address
philadelphia, PA, 19117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.