Family Case Manager

Job description

About Us

nThe Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client centric."

nEverything we do is guided by our core values: Respect, Integrity, Innovation, and Compassion, and by our Gold Standard of service. We believe every person who walks through our doors deserves to be treated with the same care, dignity, and respect as you'd want for your own family.

nThat commitment comes to life through the direct support we provide to individuals and families in our community. Our Community Market Case Managers help clients navigate challenges, connect with essential resources, and develop meaningful goals toward greater stability and self reliance. We're looking for someone who can build strong relationships with clients while bringing accuracy, organization, and accountability to every part of their work.

nAbout the Role

nAs a Community Market Case Manager, you'll provide comprehensive case management services to older adults who may need assistance navigating food access, benefits, housing, healthcare resources, financial stability, transportation, and other supportive services.

nYou'll work directly with clients to assess their needs, develop individualized service plans, connect them with appropriate community resources, coordinate referrals, and provide ongoing support as they work toward greater stability, independence, and quality of life.

nThis is a highly client facing and data driven role. You'll balance meaningful direct service with detailed case documentation, including maintaining accurate client records, tracking services and outcomes, and completing required documentation in HMIS and Salesforce within established timelines.

nThis is a great opportunity for an experienced Community Market Case Manager who enjoys working with older adults, understands the unique needs and barriers seniors may experience, and is equally comfortable building relationships with clients and managing the data and documentation behind their services.

nThe ideal person for this role is compassionate, patient, highly organized, detail oriented, comfortable working with data, and able to balance an active caseload with documentation, referrals, follow up, and changing client needs.

nThis is a full time position requiring approximately 40 hours per week, Monday through Friday, 8:00am to 4:30pm. Occasional evening, weekend, event based, or on call work may be required depending on operational needs.

nWhat You'll Do

nnConduct intake assessments to identify client needs, strengths, goals, and barriers to long term stability

nDevelop individualized action plans with clients focused on housing, employment, health, financial stability, food access, and other essential needs

nProvide ongoing case management by monitoring client progress, reassessing needs, evaluating outcomes, and adjusting service plans as needed

nConduct regular client assessments and follow up to ensure individuals and families are receiving appropriate support

nConnect clients with community resources, including housing programs, mental health services, employment opportunities, food assistance, financial assistance, and other supportive services

nFacilitate referrals and follow up to help clients successfully access available resources

nProvide crisis support, safety planning, and connections to appropriate emergency resources when necessary

nSupport clients with financial literacy, budgeting, saving, debt management, and other skills that promote greater self reliance

nAssess client employment goals and collaborate with workforce partners to connect clients with job training and employment readiness resources

nAssist SNAP program participants with applications, required documentation, necessary data, and connections to nutrition education support

nMaintain the Community Market by restocking shelves, maintaining cleanliness, keeping signage current, and ensuring the space remains welcoming and organized

nMaintain accurate food inventory records and submit weekly or as needed food orders to ensure consistent availability

nMaintain accurate and comprehensive case notes documenting client assessments, services, referrals, progress, outcomes, and relevant correspondence

nRecord required client services, referrals, recommendations, case notes, and program documentation in HMIS or Salesforce within one business day of client interaction

nMaintain accurate shared spreadsheets and program tracking tools within established timelines

nReview applicable grant and program requirements to determine client eligibility for available services and assistance

nComplete required forms, reports, and supporting documentation in accordance with established procedures

nParticipate in internal and external case conferencing to coordinate services and identify solutions for complex client needs

nMaintain current knowledge of community resources, eligibility requirements, social services, and referral processes

nPrepare and submit required client success stories

nRepresent The Just One Project at organization wide events, including participation in six mandatory Pop Up & Give events each year

n nWhat You Bring

nnBachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience

nThree or more years of nonprofit experience

nThree or more years of intensive case management experience

nFluency in both English and Spanish, including verbal and written communication

nHands on experience using HMIS for client records, case notes, services, referrals, and program documentation

nStrong data entry and documentation skills with the ability to maintain accurate, complete, and timely client records

nExperience tracking client services, progress, outcomes, and program metrics

nExperience managing an active caseload while consistently meeting documentation, reporting, and follow up deadlines

nExperience working directly with diverse populations, including vulnerable or at risk individuals and families

nStrong assessment, problem solving, advocacy, and conflict resolution skills

nAbility to build trust and rapport with clients while maintaining appropriate professional boundaries

nAn empathetic, nonjudgmental, and trauma informed approach to client engagement

nStrong organizational skills and attention to detail with the ability to successfully manage multiple priorities

nKnowledge of community resources and ability to connect clients with appropriate services and referrals

nStrong written and verbal communication skills

nAbility to maintain confidentiality and appropriately handle sensitive client information

nProficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and related workplace applications

nAbility to work collaboratively with school personnel, community partners, internal teams, and other service providers

nAbility to work in an active Community Market environment, including regularly standing, walking, reaching, stocking, and lifting or carrying up to 50 pounds

nA valid, unrestricted driver's license, reliable personal transportation, and ability to meet organizational insurability requirements

nAbility to obtain and maintain a valid Nevada Food Handlers Card within 30 days of hire

nLegal authorization to work in the United States

nA commitment to teamwork, accountability, and living out our core values of Respect, Integrity, Innovation, and Compassion

n nPreferred Qualifications

nnRelevant certifications in case management or conflict resolution

nExperience with Salesforce or similar client management systems

nFamiliarity with housing services, wraparound programs, and self sufficiency initiatives

nProven experience managing a caseload and delivering measurable outcomes in client stability and self reliance

nFamiliarity with SNAP program procedures and requirements

n nCompensation and Benefits

nAs a Staff Tier team member, you'll receive:

nnHealth, Dental, and Vision coverage

nAdditional insurance options including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance

n401k retirement plan with 3% employer match

nPaid Time Off, accrued from your start date

n2 floating holidays

nBirthday Pay

nBereavement pay

nPaid parental leave

n6+ weeks of paid holiday time off per year

n nThe Just One Project is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

nEmployment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.

Worksite address

las vegas, NV, 89105, US

Who can apply

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