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Job description
Family Case Manager
The Family Case Manager provides and coordinates trauma informed counseling services for a caseload of clients, either adults or children while serving as the direct service link for facility residents and/or their children to external resources necessary to establish safe and more permanent housing and support in accordance with the mission and vision of the Agency. Responsibilities include but are not limited to:
Providing case management (Advocacy, Needs Assessment, Action Planning and Evaluation) according to established professional guidelines and norms for an assigned caseload of adults or children.
Accompanying residents and/or their children to outside appointments as necessary for support and advocacy.
Developing, implementing, coordinating and facilitating group meetings to address personal and emotional needs of children, residents and former residents.
Providing ongoing individual support and informal counseling, making outside referrals when appropriate.
Identifying new resources, developing informational materials and networks with community resources on women's health, housing resources, financial literacy, domestic violence, parenting, children's health and others as needed for use by survivors of domestic violence.
When working with children: Register/transfer children to area schools
Visit schools as needed to address academic, attendance and/or behavioral concerns.
Conduct intake interviews upon entry and psycho-social assessments within required timeline.
Providing training and education on issues such as domestic violence, parenting and health care.
Coordinating and conducting children's groups and activities. May also assist with summer camp and activities.
Performing exit interviews with each assigned client; developing a follow-up plan and discharge summary.
Participating in all required counseling, residential, team, staff and Agency meetings as assigned.
Participating in networking and attending various meetings related to intimate partner violence.
Collecting and reporting data according to external requirements.
All responsibilities are implemented according to our mission and values and according to Agency standards.
What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, Medical, Vision, Dental, PTO for Vacation, Personal, Holidays, accrual of Sick Days, & more The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.
Requirements & Preferred Qualifications
A Bachelor's Degree in social services or related field with some experience in direct service and/or advocacy is required; experience in a residential setting is strongly preferred.
Experience in a residential setting is strongly preferred
Driver's License & Passing of MVR (motor vehicle record search) preferred
Demonstrated ability to work effectively with a diverse population is required
Experience working within an urban setting is preferred
Demonstrated ability to work effectively as a team member is required
Demonstrated proficiency in communication, both verbal and in writing, is required
Proficient computer skills, including Microsoft Office software, Outlook, Word, Excel, required
Prior experience using client database, is preferred, ETO experience a plus
Some experience in working on domestic violence issues is strongly preferred
Knowledge of and experience with Trauma Informed service delivery, preferred
Bilingual or conversational in addition to English, preferred
Prior Case Management experience preferred
Demonstrated skill in crisis intervention, conflict resolution, group facilitation and counseling is strongly preferred
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Must attend/complete upcoming Domestic Violence Advocate Paid Training, post hire
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Monday - Friday 9:00a - 5:00p, one day 12:00p - 8:00p (40 hours per week) $22.28 per hour & a $1,000 Sign-On Bonus Award
Worksite address
philadelphia, PA, 19117, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.