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Job description
Clinic Receptionist
Gateway Regional Medical Center - Troy, IL
Department: Troy Family Medicine/Pediatrics
Position Status: Full-Time
Work Schedule: Days, 40 hours/week
Location: Gateway Medical Group Family Medicine/Pediatrics, 619 Edwardsville Rd., Troy, IL 62294
Pay Range: $16.20-$24.30 per hour
We Are Gateway Regional Medical Center
Our mission is to provide compassionate, high-quality healthcare services to our community, promoting wellness and healing through innovative treatments, advanced technology, and a dedicated team of professionals. We are committed to fostering a culture of respect, integrity, and excellence, ensuring that every patient receives personalized care in a safe and nurturing environment.
Position Overview
Gateway Regional Medical Center is seeking a friendly, organized, and dependable Clinic Receptionist to join our Troy Family Medicine/Pediatrics team.
The Clinic Receptionist serves as the first point of contact for patients, families, visitors, and staff and plays an important role in creating a welcoming and professional patient experience. This position supports the daily operations of the clinic by assisting with patient check-in and check-out, appointment scheduling, telephone communication, registration, records, insurance information, and other administrative functions.
The ideal candidate will have excellent customer service skills, strong attention to detail, and the ability to remain professional and organized in a busy healthcare environment.
What You'll Do
Greet patients, families, visitors, and staff in a friendly and professional manner
Serve as the initial point of contact for patients entering the clinic
Check patients in and out for appointments
Schedule, confirm, and reschedule patient appointments
Answer and appropriately direct incoming telephone calls
Collect and verify patient demographic, insurance, and contact information
Assist with registration and patient record updates
Obtain and verify required insurance information and documentation
Collect applicable copayments and other patient balances
Assist patients with questions regarding appointments, referrals, and clinic procedures
Coordinate referrals and other administrative requests as directed
Maintain accurate and confidential patient records
Communicate effectively with providers, clinical staff, patients, and families
Assist with billing and insurance-related administrative functions as needed
Maintain a clean, organized, and welcoming reception area
Follow HIPAA, hospital policies, and applicable regulatory requirements
Provide excellent customer service while maintaining professionalism and confidentiality
Perform other administrative duties as assigned to support efficient clinic operations
Education
Required
High school diploma or equivalent
Experience
Previous experience in a medical office or clinic setting preferred
Previous customer service or receptionist experience preferred
Familiarity with medical terminology preferred
Experience with electronic medical records (EMR) systems preferred
Strong communication and interpersonal skills
Excellent organizational and time-management skills
Strong attention to detail and accuracy
Ability to handle multiple tasks in a fast-paced environment
Ability to maintain confidentiality and exercise good judgment
Professional, friendly, and patient-focused demeanor
Ability to work effectively as part of a healthcare team
Why Join Gateway Regional Medical Center?
Competitive pay: $16.20-$24.30 per hour, based on experience and qualifications
Medical, dental, and vision insurance options
401(k) retirement savings plan with employer matching
Paid vacation time
Paid sick/mental health time
Illinois Paid Leave
Floating holiday
Opportunities for professional growth and development
Supportive and inclusive work environment
At Gateway Regional Medical Center, every member of our team contributes to the patient experience. As a Clinic Receptionist, you'll have the opportunity to make a difference from the moment patients walk through our doors by providing compassionate, professional, and dependable service.
If you're organized, patient-focused, and enjoy working with people in a healthcare environment, we'd love to have you join the Gateway team.
Final compensation is determined in partnership with Human Resources based on experience, education, certifications, and skills relevant to the position.
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Worksite address
granite city, IL, 62040, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.