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Job description
Job Description Job Description Ronald McDonald House Charities of St. Louis
KEEPING FAMILIES CLOSE
The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.
Ronald McDonald House Charities of St. Louis has a part-time Family Room Associate position open. This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.
Often steps away from a pediatric intensive care unit or neonatal intensive care unit, Ronald McDonald Family Rooms offer places of refuge to families whose children have been hospitalized because of illness or injury.
Located in St. Louis Children's Hospital, Cardinal Glennon and Mercy Children's Hospital, our Family Rooms feature everything families might need to feel as comfortable as possible, including:
Snacks donated by supporters
Kitchenette with dining tables
Shared living space for watching TV, playing games, and relaxing
Playroom with games, books, crafts, and activities for all ages
Private restrooms with showers
Laundry
Free Wi-Fi throughout the Family Room provided by the hospital
Computer area
This position is responsible for the supervision of Family Room Program operations and guest services during any assigned shift.
This position covers open shifts to support the Family Room Program team. Operational hours are 9:00 am - 9:00 pm. Shifts can include weekday, night, weekend, and holidays.
As part of RMHC, the position collaborates with the team members to achieve position and organization goals in support of the RMHC mission and Core Values.
Basic Qualifications
High School diploma or equivalency
Working on or completion of a college degree is preferred
Schedule flexibility to work a variety of shifts (days, evenings, and weekends)
Strong interpersonal skills
Ability to respond to and handle emergency and conflict situations
Experience in working with families, volunteers, customers, or general public is preferred
Ability to follow and monitor policies and procedures
Experience with MS Office
Ability to manage multiple projects
Must be able to work independently
Position Competencies
Composure
Customer Focus
Decision Quality
Functional / Technical Skills
Interpersonal Savvy
Essential Functions
Guest Services Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, and staff
Trains / guides volunteers in guest services
Family Room Operations Covers Family Rooms, responsible for working shifts as needed
Replenish Family Room supplies as needed
Communicate reports, incidents, or emergencies
Trains volunteers during shift if needed
Gives Family Room tours to families, donors, guests, and groups
Accepts and documents in-kind or monetary donations
Greets and assists visitors and answers phones
Regular and reliable attendance
Physical Demands
Must be able to concentrate and remain focused while handling multiple tasks, responsibilities and projects. Must be able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavy weight material up to 30 lbs. Must be able to frequently climb stairs, including up to 5 flights, and frequently walk distances up to approximately 160 yards. Must be able to travel between RMH locations as needed.
Please visit -internships to apply directly to this posting.
Worksite address
saint louis, MO, 63110, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.