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Job description
Join Our Mission to Empower Families!
Location: Palm Springs, FL
Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)
Pay: up to $23.39 per hour commensurate with experience
The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Front Desk to advocate for families and help them access essential early learning programs and services. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.
What You'll Do
Greet and welcome customers in a friendly, professional manner, creating a positive first impression.
Monitor lobby traffic and wait times and assist with customer flow to minimize wait times and ensure a seamless experience.
Respond to customer inquiries and provide information and guidance regarding services and processes.
Provide Child Care Resource & Referral (CCR&R) services.
Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
Maintain accurate family information in the Enhanced Field System (EFS) database.
Support families with child developmental screenings and provide timely notifications about childcare status.
What We're Looking For
Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
Strong customer service and communication skills
Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.
Bilingual Spanish, preferred
Why You'll Love Working Here
Opportunity to make a real impact in the lives of children and families.
Collaborative, mission-driven team environment
Competitive pay, benefits and opportunities for growth.
Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.
Benefits Include:
Comprehensive health, dental, and vision insurance
Generous Paid time off and holidays
Retirement plan with employer contribution
Tuition Reimbursement
Employee Assistance Program
Ready to join us? Apply today and help shape the future of early learning in Palm Beach County!
Worksite address
west palm beach, FL, 33412, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.