Family Support Facilitator Supervisor

Job description

Family Support Facilitator Supervisor

Under the assigned supervisor, the Family Support Facilitator Supervisor is responsible for the supervision of the delivery of services and the supervision of staff in the assigned program in accordance with the program guidelines. This includes providing resources to staff and utilizing community partnerships with the goal of providing support services to moderate and high-risk families to reduce the likelihood of a future incidence of maltreatment and involvement with the child welfare system. The Family Support Facilitator Supervisor implements the use of Motivational Interviewing and Family Team Conferencing while utilizing a trauma-informed care approach to assist families. These methods will be the primary manner in which work with the family is performed by employees. Principles of strength-based work, family engagement and risk management will be performed in the daily work. Documentation will be maintained routinely as part of the work with each employee.

Essential Duties and Responsibilities:

Implements the concepts and principles of Motivational Interviewing and Family Team Conferencing with staff to assist families in improving the caregiver protective factors

Works with employees directly to utilize creative and flexible problem solving to meet the family's needs

Reviews all intake information from Child Net referrals

Timely assigns all Child Net referrals to the Family Support Facilitators

Observes and submits accurate documentation on the services provided and the functioning of individuals and families as required by specific job or department, including entering in the FSFN database, as required by contract and for Internal Quality practices

Staffs all cases monthly at a minimum with the Family Support Facilitators

Builds alliances and partnerships with community providers

Adheres to all applicable policies and procedures of One Hope United

Complete trainings as required by One Hope United and the lead Community Based Care agency

Assists CQI in the development of agency documentation to enhance programming, to ensure quality of service and to meet the requirements of the funding source policies and procedures

Completes and submits performance appraisals in a timely manner

Conducts regular unit meetings with staff

Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month

Ensures strict adherence to contractual obligations with the funding source

Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client

Ensures that staff handles unusual incidents in a prompt and effective manner

Handles client, staff, caregiver, and collateral complaints and grievances

Monitors program expenditures to ensure compliance with budgetary constraints

Oversees case responsibilities and provides guidance in case planning, safety planning, and family assessments

Participates in agency management meetings, work groups, public speaking engagements to promote agency programs and services, and trainings with funding source

Provides direct services to children and families in the absence of assigned staff

Provides staff with training, education, and supervision on therapeutic approaches with clients

Reviews all written documents generated by staff and ensures that the required documents are in the case file. Ensures that all documents are well-written, accurate, clear, concise, and free from any spelling or grammar errors.

Reviews funding source policies and procedures and trains staff on the implementation of these procedures

Staffs all cases and manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source

Works with staff to ensure safety and well-being of clients

Reports directly to the Director of Programs

Performs other related duties as assigned

This list of essential functions is not intended to be exhaustive. One Hope United reserves the right to revise this job description as needed to comply with actual job requirements.

Qualifications:

Education: Bachelor's degree in human services or related field required

Experience: Minimum of three years child welfare experience required

Other: Reliable transportation, valid driver's license and acceptable driving record with OHU required levels of coverage for auto insurance

We Invest In You!

Competitive pay and benefits, plus tuition reimbursement

Generous vacation and PTO plans

Health, dental, vision, 403b Retirement, flexible spending accounts, Agency paid life and LTD, supplemental life insurance

Career ladders, professional development, and promotion opportunities

Leadership opportunities on site-based Center Management Teams

Relocation assistance is available

A Different Kind Of Employer

800 talented professionals strong, serving 10,000 children and families in Illinois and Florida

Fiscally stable, $50 Million agency-- strong since 1895

Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace. One Hope United participates in e Verify. In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.