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Job description
Fan Relations SpecialistLocation: Dairy QueenStarting Pay: $16/hour (Full-Time)Are you passionate about exceptional customer service? Do you thrive in a fast-paced environment and love making people smile? Join our team as a Fan Relations Specialist and be the face of Dairy Queen's commitment to unforgettable service!About the RoleAs a Fan Relations Specialist, you'll play a critical role in delivering legendary service to every guest who walks through our doors. This is more than just a cashier or front counter job — it's a customer engagement position designed to build fan loyalty and enhance the overall experience.Key ResponsibilitiesGreet every guest with warmth and energy — create a "Wow!" experience.Assist guests with orders and ensure 100% accuracy every time.Resolve concerns or complaints with professionalism and empathy.Maintain clean and welcoming guest areas, including dining room and restrooms.Promote surveys and encourage feedback to help us grow.Identify regular guests and personalize their experience.Collaborate with the kitchen team to ensure smooth operations.What We're Looking ForCustomer-first mindset — you genuinely care about people.Minimum 1 year of experience in fast food or full-service dining.Strong communication skills — friendly, clear, and professional.Ability to stay calm under pressure and handle multiple priorities.Willing to work evenings, weekends, and holidays as needed.Positive attitude and team spirit — we work hard and have fun doing it!Comfortable using a POS system and learning simple digital tools (e.g., surveys, scheduling apps).Why Work With Us?Starting at $15/hour with growth potentialOpportunities for advancement into shift lead or managementEmployee recognition & monthly bonus opportunitiesFlexible schedulingSupportive team cultureHelp shape the future of customer service excellence in quick-service diningReady to Join the Team? Apply now and become part of a guest-focused culture that values your voice, your growth, and your commitment to excellence.Submit your resume or stop by in-store to apply today!
Worksite address
winter garden, FL, 34787, US
Who can apply
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