About this opportunity
Digital Management Llc lists this Federal Service Delivery SME — ServiceNow & ITIL opportunity in tysons, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
DMI is seeking a Service Delivery Subject Matter Expert to lead a ServiceNow maturity, support, and development program for the U.S. Senate Sergeant at Arms.
The role is customer-facing, focusing on process design, facilitation, measurement, and transitioning new capabilities into operations. You will guide cross-functional groups, own performance metrics, and ensure readiness for production, balancing platform issues with process improvements and governance.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.