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Job description
Job Details
Job Type
Work Study Student
Salary Range
$17 an hour
Start Date
08/01/2026
FLSA Status
Non -Exempt
Application Deadline
Nov 12, 2026
Contact
submit online application
Job Description
Basic Function and Scope of Responsibilities
The Center for Student Success is seeking friendly, dependable, and customer service-oriented Federal Work Study Student Workers to assist professional staff in supporting students, parents, faculty, staff, and campus visitors in a fast-paced office environment. Student Workers will assist with providing general customer service by answering routine phone inquiries, responding to basic questions using approved resources and/or directing callers to appropriate campus services. This position is designed to provide meaningful work experience while developing communication, customer service, problem-solving, teamwork, and another professional workplace skills in a higher education environment.
Principal Responsibilities
Provide courteous and professional customer service to students, parents, faculty, staff, and visitors. • Assist students with navigating university websites and self-service resources. • Route calls and visitors to the appropriate department when additional assistance is needed. • Refer complex or sensitive questions to a Success Coach, Associate Director, or Director. • Maintain the confidentiality of student information in accordance with FERPA and University policies. • Perform other related duties as assigned.
Education Requirements
Must be a currently enrolled LIU student. • Must be awarded and eligible for the Federal Work-Study Program. • Must maintain Satisfactory Academic Progress (SAP) in accordance with University and Federal Work-Study requirements.
Working Conditions
Student Workers will work in the Center for Student Success under the supervision of professional staff and assist with daily operations. Duties include answering telephones, assisting visitors, using a computer and office equipment, and providing customer service in a professional office environment.
Materials & Equipment
Student Workers will be provided with the equipment and resources necessary to perform their assigned duties, including a computer, telephone/headset, and access to University systems required for the position.
Salary
New York State Minimum Wage
Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.