About this opportunity
Realityworks, Inc lists this Field Account Services Representative opportunity in greensboro, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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WHO WE ARE : Realityworks is a 100% employee-owned company located in Eau Claire, WI.
WHAT WE DO : We provide comprehensive learning solutions that pair curriculum with hands-on learning aids, student activities, and assessment tools to create innovative learning environments. Our solutions are widely used in middle, secondary, and post-secondary schools to engage students, teach needed skills, and provide career exploration opportunities.
WHY CHOOSE US? Join a 100% employee-owned company where your contributions make an impact! Our culture is built around ownership, and our employees directly benefit from the company’s success. We also offer a comprehensive benefits package, including:
100% company-funded Employee Stock Ownership Plan (ESOP) that grows in value as the company thrives
Health, dental, and life insurance
401(k) retirement plan with company matching up to 6%
Generous paid time off (20+ days annually)
10 paid holidays per year
Wellness programs including gym reimbursements and incentives for healthy living
Dependent care flexible spending account
Long-term and short-term disability coverage
Tuition assistance for continuing education
Paid maternity, paternity, and adoption leave
Charitable giving opportunities, including paid volunteer time and donation matching
THE OPPORTUNITY: The Field Account Services Representative plays a crucial role in driving new business by generating qualified opportunities and targeting key accounts through diverse strategies. This position works in partnership with Account Managers in high-performing territories, supporting transactional sales, engaging in call lists and new account discovery, and providing in-person sales presentations and customer training. They will leverage internal technology for account research, engage customers over the phone and in-person to facilitate product orders, and diligently follow up on leads generated from marketing campaigns.
KEY RESPONSIBILITIES:
Identifies new prospects and engages with existing customers to explore sales opportunities and fulfill customer needs
Conducts a high volume of outbound telephone dials on a daily basis
Travels to customer sites for meetings, product demonstrations and customer training, and trade shows up to 25% of the time
Collaborates closely with Account Managers in high-performing territories to support transactional sales efforts with weekly meetings to discuss strategy and outcomes
Works on call lists and hot leads and engages in new account discovery initiatives to expand the customer base
Stays informed about product features, compatibility, pricing, supporting materials, and available discounts/promotions
Responds promptly to requests for information and qualifies leads generated from inbound inquiries
Addresses customer inquiries via phone and email regarding product features, pricing, purchasing processes, and more
Maintains post-sale contact with clients to facilitate a positive and productive long-term relationship
Establishes strong customer relationships including problem resolution with customers about any account problems, concerns, needs, and more and communicates those issues with the company
Records accurate and timely records within the company’s CRM system
Attends and participates in regular sales meetings and training sessions
WHAT YOU BRING:
High School Diploma or its equivalent (GED); Bachelor’s degree in Marketing, Communications, Business Administration, or a related field is preferred
Minimum of two years’ successful sales experience
Advanced skills in Microsoft 365 applications, particularly Outlook, Word, and Excel
Strong familiarity with Customer Relationship Management (CRM) systems, such as NetSuite or similar
Must possess a valid driver’s license, show proof of auto insurance, and have reliable transportation
WORK LOCATION: Realityworks, Inc. is located in Eau Claire, WI. This is a fully remote position, working from a home office in the North Carolina territory.
TRAVEL REQUIREMENTS: Up to 25% travel throughout a multi-state territory to attend tradeshows and meet with customers is required. Travel is typically by car.
LEARN MORE ABOUT US: Discover more about our mission and impact at
Realityworks, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Realityworks, Inc. is a tobacco-free environment.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Administrative and Sales
Industries
Primary and Secondary Education
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Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Disability insurance
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Worksite address
greensboro, NC, 27497, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.