About this opportunity
prado lists this field application engineer, smart home opportunity in ghent, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
who we are
At prado, we build invisible home technology for the world’s best architects. What began with a single flagship product in 2021 has grown into an integrated ecosystem of lighting, ventilation, power and security, carried by more than 150 colleagues across Europe, North America and the Middle East. As a growing family of brands, we bring technology and design together to shape the future of living.
To support the next chapter of our smart home technology, we are looking for a
field application engineer
to connect our products with the people who bring them to life. You will be the bridge between our R&D team and the installers and integrators working with our KNX solutions, turning real-world experience into better products, stronger partnerships and a seamless smart home experience.
After 12 months, you will have put every new product launch through a structured test protocol, trained Belgium’s leading installers and integrators on our solutions, resolved the ten most frequent support questions at their source and seen your field insights reflected in our product roadmap.
Shape our smart home products from development to launch
by testing new KNX solutions, verifying functionality and interoperability, and validating ETS applications in close collaboration with R&D.
Translate field experience into product improvements
by identifying technical issues, providing concrete feedback and contributing to product design decisions and the roadmap.
Introduce our products to installers and integrators
through site visits, product demonstrations and industry events, strengthening our presence across Flanders and Brussels.
Train installers, integrators and our sales team
on KNX technology, our solutions and their application in real-world projects.
Act as a technical partner to Sales
by providing expert guidance on key projects, offers and installation requirements.
Support our partners throughout the installation process
by answering technical questions, resolving complex issues and improving installation guides, templates and documentation.
3 to 7 years of hands-on KNX experience
as an integrator, installer or manufacturer, with a strong understanding of what it takes to make a project work on site.
~ Practical experience with electrical installations
, including hands-on work on real projects.
~ Networking or scripting skills are a strong plus.
~ A structured and detail-oriented approach
to testing, with the patience to investigate technical issues and identify improvements others might overlook.
~ Strong communication skills
, with the ability to explain complex technical concepts to installers and integrators and translate product capabilities into practical guidance for Sales.
~ An interest in using AI tools
to improve efficiency, from drafting documentation based on support tickets to analysing test logs.
~ Fluency in Dutch and English
; French is a plus.
~ Flexibility to combine office-based collaboration with regular field visits
, spending 1–2 days a week at our offices in Veurne or Ghent and 3–4 days on the road.
prado is a fast-scaling international company with the ambition to lead its market, where you’ll join at the start of our own smart home product journey.
You’ll work closely with R&D, Sales and our partners in the field, helping shape products that reach architect-designed homes across Europe, North America and the Middle East.
We offer a competitive salary package tailored to your experience and skills, including a company car.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.