About this opportunity
Freedom Care lists this Field Care Specialist I opportunity in philadelphia, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Field Care Specialist IJoin our team and make a positive impact on the lives of others! We are looking for a Field Care Specialist I for our team in Pennsylvania.This role requires frequent travel throughout the Philadelphia, PA area, with potential to travel to our FreedomCare office.Department & Position Overview:Working closely with patients, caregivers, and departments across the business, you must be able to provide seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.Every Day You Will:Manage an assigned patient's caseloadAdhere to a revolving monthly patient's service and compliance standardDirect point-of-contact for enrolled member questions, inquiries or concernsExperience with data input, case review and building rapport and confidence patients and caregiversAdept at multitasking, excellent communication (written and verbal) and organization skillsCollaborate with Care Coordinators in scheduling home visits using tools available for efficiencyConduct home visits and complete necessary documentation to meet compliance requirementsReview results of home visits with Care Coordinators and create follow-up steps, if necessaryIdeal Candidate Will Possess:1+ years of experience in field-based rolesCapable of assessing patient health risks and identifying potential hazards within the home environmentMotivation to meet and/or exceed case management targets or metricsExcellent written and verbal communication skillsExcellent time management, critical thinking, and active listening skills; adept at multitaskingMust have poise and patience when dealing with customersDemonstrates a high level of empathy and emotional intelligenceYou must have your own reliable transportation and ability to travel every dayA self-starter personality and the ability to work independently with minimal supervisionAbility and discipline to work remotely, as requiredNice-to-Haves:Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregiversPrevious medical field experience and/or case management, a plusAble to exercise independent judgment and proactively raise issues or emerging trendsStrong problem-solving abilities, with the capacity to recognize issues and escalate appropriatelyProficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plusBilingual in any language; Spanish preferredWhy work at FreedomCare?We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $22.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.Compensation Range$22 - $25 USD
Worksite address
philadelphia, PA, 19102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.