About this opportunity
SI Staffing lists this FIELD CUSTOMER SUPPORT REP - $26-$27/HR (ANNAPOLIS/KENT ISLAND, MD) (S) opportunity in tacoma, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
SITE SUPPORT - $26-$27/HR (ANNAPOLIS/KENT ISLAND, MD) (S)
Compensation: $54,080.00 - $56,160.00
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Site Support Representative
Pay: $26.00–$27.00 per hour
Job Type: Full-TimePosition Summary
We are seeking a customer-focused Site Support Representative to serve as the primary on-site resource at assigned customer locations. This position is responsible for delivering exceptional customer service while supporting day-to-day operational needs, including inventory management, order support, and coordination with internal teams. The ideal candidate builds strong customer relationships, responds promptly to inquiries, resolves issues efficiently, and ensures customers receive accurate and timely service. Success in this role requires excellent communication, organization, problem-solving skills, and the ability to work independently in a fast-paced industrial environment.Key Responsibilities
Customer Service & Account Support
Serve as the primary on-site contact for customer inquiries regarding orders, deliveries, products, and service requests.
Provide outstanding customer service through timely communication and proactive issue resolution.
Enter customer quotes, orders, and account information into the company's ERP system.
Monitor and expedite open orders and quotes to ensure accuracy and customer satisfaction.
Inventory & Operational Support
Monitor customer inventory levels, including minimum/maximum quantities and safety stock.
Support inventory management solutions, including vending systems and other automated technologies.
Learn and utilize customer-specific systems and operational processes.
Identify inventory issues and coordinate with internal teams to resolve them.
Cross-Functional Collaboration
Act as the liaison between customers and internal departments, including Customer Service, Account Management, Operations, and Solutions teams.
Coordinate resources to ensure customer requests are resolved accurately and efficiently.
Communicate customer concerns and opportunities for process improvements.
Customer Site Compliance
Follow all customer-specific safety, security, and operational procedures while working on-site.
Maintain required certifications, site access credentials, and training.
Represent the company professionally while building positive customer relationships.
Professional Development
Participate in ongoing training to maintain knowledge of products, systems, and company processes.
Demonstrate professionalism, accountability, integrity, and a strong commitment to customer service.
Perform other duties as assigned to support business needs.
Schedule
Full-time, up to 40 hours per week.
Work schedule is based on customer and business needs.
Flexibility may be required to accommodate customer operating hours.
Travel Requirements
Travel is a regular part of this position and varies based on customer needs. Some days require little or no travel, while others may involve visiting multiple customer locations. Certain sites may be located up to approximately three hours from home, and occasional overnight travel may be required. Approved travel expenses and lodging for overnight travel are reimbursed.Qualifications
Education
High school diploma or equivalent required.
Experience
Two to three years of experience in customer service, warehouse operations, industrial distribution, manufacturing, or a related field preferred.
Experience supporting customers in industrial, warehouse, manufacturing, or on-site environments preferred.
Experience using ERP systems (such as Prophet 21/P21) is preferred.
Skills & Abilities
Excellent customer service and relationship-building skills.
Strong verbal and written communication skills.
Ability to work independently while managing multiple priorities.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Outlook, Excel, and other Microsoft Office applications.
Ability to quickly learn ERP systems, inventory technologies, and business software.
Strong problem-solving and analytical skills.
Professional, dependable, and customer-focused attitude.
Additional Requirements
Must be at least 18 years of age.
Valid driver's license with an acceptable driving record.
Reliable transportation to customer locations.
Ability to successfully pass a background check and drug screening.
Regular and dependable attendance is required.
Physical Requirements
Frequent standing and walking throughout customer facilities.
Regular use of computers, handheld devices, barcode scanners, and office equipment.
Frequent reaching, bending, and repetitive hand movements.
Ability to lift up to 30 pounds regularly and up to 75 pounds occasionally.
Ability to perform physical tasks related to customer service, inventory, and operational support.
Work Environment
Primarily based at customer locations, including warehouse, manufacturing, industrial, and distribution facilities.
Frequent interaction with customers, vendors, and internal teams.
Fast-paced environment requiring adaptability and effective prioritization.
Regular use of ERP systems, Microsoft Office, inventory technologies, and related business software.
Compliance with all customer safety and security requirements is required.
Benefits
Eligible employees may receive a competitive benefits package that includes:Medical, dental, and vision insurance
Company-paid life and AD&D insurance
Short-term and long-term disability coverage
401(k) with employer match
Paid time off and paid holidays
Employee Assistance Program (EAP)
Wellness or gym reimbursement program
Employee recognition program
Health Savings Account (HSA) employer contributions on eligible plans
Benefits are subject to eligibility requirements and may change at any time.Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available throughout the hiring process for qualified individuals with disabilities. #IND1600
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Worksite address
tacoma, WA, 98417, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.