About this opportunity
Roche lists this Field Engineering Specialist - Los Angeles, CA opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Roche Support Network Field Engineering SpecialistAt Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionRoche Support Network is dedicated to providing exceptional support to customers.As a Field Engineering Specialist, you will travel and showcase your expertise in technical repair and installation for Roche assigned product lines. You will offer valuable service to laboratory customers in your assigned territory. The role involves routine technical support, on-site service, repair, and installation of Roche products. You will serve as a customer contact for technical and service-related issues and perform preventative maintenance. The position requires diagnosing and resolving mechanical, hardware, software, and system failures. You will document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.Who You AreHigh school diploma and 2 years of technical school or equivalent military training or work experience are required. 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice. Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory. The ability to travel, including overnight travel, is a requirement for this role.Preferred Qualifications:8+ years of progressive experience or a Bachelor's degree in a relevant field plus 4+ years of progressive experience are required.Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry.The ability to serve as an internal technical resource, provide support after hours and on weekends/holidays, and maintain strong customer relationships is essential.Relocation benefits are not available for this job posting. This is a field-based role that requires daily travel and up to 30% overnight travel. Our ideal candidate would reside within the service region, which includes: Orange County, Los Angeles County (Northern & Central), and Ventura County.The expected salary range for this position based on the primary location of California is $74,600 and $138,600 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
Worksite address
los angeles, CA, 90001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.