Job description
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Field Sales SupervisorJob Description:
The Telesales Supervisor will lead a fast-paced, high-energy sales team and will be responsible for driving daily team performance while ensuring individual and team goals are met or exceeded. Success in this role requires more than managing metrics; it requires a strong understanding of the sales process and the ability to coach specific behaviors that directly impact sales outcomes. The ideal candidate thrives in a dynamic environment and is passionate about developing team members to improve performance and close deals effectively.
Duties and responsibilities
Lead and motivate a remote team of Telesales agents in a fast-paced, goal-oriented environment
Monitor team KPIs and hold team members accountable for hitting performance targets
Identify sales behaviors that drive success, and provide real-time, actionable coaching
Analyze call performance, conversion rates, and sales pipelines to spot opportunities for growth
Foster a culture of urgency, ownership, and continual improvement
Partner with training and sales leadership to enhance process and skill development
Skills and Competencies
Proven ability to coach and manage employee performance using call center KPIs
Strong technical skills, including experience with Windows-based systems and call center software
Excellent verbal and written communication skills
Strong leadership and team management abilities
Ability to motivate and develop employees in a performance-driven environment
Strong problem-solving and decision-making skills
Ability to manage multiple priorities in a fast-paced operational environment
Strong organizational skills and attention to detail
Ability to analyze performance trends and implement improvement strategies
Minimum Education and Experience Required
High School Diploma or equivalent
Active resident Health Insurance Producer License in resident state
Minimum of one year of recent experience as a call center supervisor
Healthcare or telesales supervisory experience preferred
Location:
Work@Home USAUnited States of AmericaOriginally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.