Job description
The Field Service Engineer IV is a customer-facing role responsible for supporting the ZincFive Battery Cabinet systems and Uninterruptible Power Supply (UPS) product lines, by providing superior customer service, fast response times and effective solutions to product issues. The Field Service Engineer IV must be well-versed and competent in battery system product start-up and conditioning, product installation, debug, troubleshooting and testing. The role may be worked remotely from home or onsite at ZincFive headquarters in Tualatin, Oregon and reports to the Director of Global Service Operations.
Field Service Engineer IV Job Duties:
Perform Battery Cabinet (BC) installation, start-up and conditioning, commissioning, debug and testing, as required at client locations
Troubleshoot and failure analyze product issues via email, phone, or travel to customer sites
Work with Engineering, Quality, Sales, and Production to promptly and efficiently resolve product issues and satisfy customer expectations and requirements
Generate, track, and report Key Performance Indicators (KPIs) for the department
Technical documentation of necessary processes and procedures
Provide exceptional technical service and support to internal and external customers to ensure the highest level of customer satisfaction
Conduct training and refreshers on Battery Cabinet (BC) Systems to Service and Support personnel, customers, and 3rd party service providers
Travel as needed (up to 75%) within in the U.S. and internationally
Job Requirements:
Bachelor’s degree in electrical/electronic engineering, mechanical engineering, electro-chemistry, or equivalent experience in related field
Minimum of 3 years’ experience with Battery/Battery Management System and Uninterruptible Power Supplies (UPS) in the Data Center Market
Minimum of 3 years’ experience working with and around high voltage equipment in indoor/outdoor industrial environments
Software/Firmware testing/programming experience
Deep knowledge of electrical/electronic schematics and understanding mechanical designs
Experience using test equipment such as oscilloscopes, programmable power supplies, AC/DC power analyzers, digital multimeters, electrical/electronic loads
Ability and experience providing customer-facing support while remaining professional and calm in high stress situations
Experience traveling and managing travel expenses and schedule
Experience training technicians, external customers, and 3rd party service providers
Experience with Data Center network and communication systems
Demonstrate teamwork, dependability, high integrity, and a solid work ethic
Ability to learn and adapt quickly
Ability to work independently with minimal supervision onsite and in the field
Excellent computer skills including MS Office Suite, Visio, SAP, or other ERP programs
Preferred Experience/Skills:
Work from home in the Mid-Atlantic region
Experience working with and understanding various battery chemistries
Key Competencies:
Attention to detail
Communication skills - verbal and written
Customer service oriented
Teamwork
Physical Requirements and Working Conditions:
Work involves frequent bending, sitting, standing, walking, and lifting to 35 pounds over extended periods of time
Requires close visual acuity and the ability to distinguish color and the ability to hear
Outdoor harsh climate, lab, highly secured data centers, office, and manufacturing environments
Travel domestically and internationally by air, auto, bus, or train
Ability to wear required PPE on the face and body
Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role.
In addition, the successful candidate for this position will become eligible for a comprehensive set of outstanding benefits, including medical, dental, vision, life insurance, 401k, paid sick time, paid time off for vacation, paid holidays, paid community service days, professional/personal learning program, and applicable state/federal paid family leave.
ZincFive is committed to employing a diverse workforce. As an Equal Opportunity and Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. We maintain a safe workplace and perform pre-employment testing. ZincFive is a participant in E-Verify and receives employment authorization of new hires through Social Security and the Department of Homeland Security databases.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.