About this opportunity
Tokyo Electron lists this Field Service Engineering opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Job Description
Job Summary:
Under moderate supervision, the primary responsibility is to provide technical support and on-site services to customers. The Field Service/Start-Up Engineer II is expected to perform equipment installations, repairs, and maintenance in a professional, efficient, and timely manner.
Essential Duties and Responsibilities:
Provide technical support to customers via on-site visits, ensuring timely resolution of technical issues
Perform equipment installations, repairs, and maintenance as per company guidelines and customer requirements
Carry out equipment inspections and preventive maintenance activities
Accurately document all service activities, including service reports, equipment repair records, and customer communications
Collaborate with the Service Manager and other team members to identify and implement process improvements and best practices
Train customers on the safe and effective use of equipment and provide guidance on basic troubleshooting procedures
Troubleshoot simple technical issues by collaborating with cross-functional teams, such as Engineering and Quality Assurance
Actively foster a culture that emphasizes safety and quality
Take proactive measures to identify and address potential risks, while also integrating corporate social responsibility (CSR) principles into daily operations and decision-making processes
Maintain a professional and customer-focused approach at all times, ensuring customer satisfaction and maintaining positive relationships
Keep updated with the latest industry trends, product enhancements, and service techniques through continuous learning and training
Supervisory and/or Leadership Responsibilities:
None.
Knowledge, Skills and Abilities:
Ability to troubleshoot and repair mechanical and electrical equipment
Ability to communicate effectively both orally and in writing
Ability to adhere to processes, policies, and procedures
Familiarity using diagnostic tools, testing equipment, and software applications to identify and resolve technical issues
Ability to adapt to changing circumstances, work effectively in various environments, and handle unexpected challenges
Ability to explain technical concepts to customers clearly and concisely
Strong organizational skills with the ability to maintain accurate records, document service activities, and prepare reports
Flexibility to travel frequently to customer sites, often on short notice
Minimum Qualifications – (Education, Experience, Certification, & Licensure):
~ High School Diploma or equivalent
~1 years of relevant industry experience
~ Valid drivers license and clean driving record
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
May be required to stand; reach with hands and arms, stoop and kneel
May be required to sit for long periods of time
May be required to lift, carry, push, pull or move up to 50 pounds
Typically working within an office setting which may be noisy and distracting
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Subsidiary
TOKYO ELECTRON AMERICA, INC.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.