About this opportunity
Empower AI lists this Field Service Lead, Enterprise IT & Tier II Support opportunity in boyers, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Empower AI in Boyers, PA is seeking a Field Service Lead to head Tier II desk-side and field support for a DoW IT program serving ~13,000 users. You will manage technicians, ensure SLAs, coordinate dispatch, and secure resolutions.
This onsite role requires up-to-date TS clearance and potential TS/SCI eligibility, with up to 10% travel. The position emphasizes leadership, incident management, hardware deployment, and customer-focused service.
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Worksite address
boyers, PA, 16017, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.