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Job description
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Parts Advisor will be responsible for overdelivering on the internal customer experience at our service locations. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration.
Responsibilities
Demonstrate and execute the warranty return process
Understand, explain, and execute the shipping process and how to package parts before final shipment
Understand what channel planning is, and understand how channel planning works
Understand, explain, and execute indirect purchasing through Coupa
Understand and explain KPI's and metrics and their significance
Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
Comfortably communicates with technicians and leads to promote clear communication channels.
Identify and order the correct part needed for any repair
Source or look up and understand parts assemblies / subassemblies
Physically and systematically receive parts and/or allocate back orders
Physically and systematically BIN parts
Understand, execute and explain the Rivian BIN scheme
Identify damages, shortages, overages, incorrect parts, and no stock
Utilize and navigate the following programs and documentation -SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
Demonstrate and execute daily counts and understand the intended use of the tool
Understand, execute and able to explain pre pulling parts for upcoming appointments.
Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
Explain services and provide an exceptional customer experience
Utilize a forklift in required areas for transporting and organization of parts
The ability and willingness to learn about Rivian's safety requirements
List and explain the 5S stages and methodology
Provide exceptional service to all customers using Rivian Guiding Principles
Qualifications
Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
Strong communication, organizational and time management skills.
Exhibits patience, empathy, attention to detail, and a passion for problem-solving.
Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
Basic mathematic skills to prepare and transact estimates and payments
Physical exertion may be required to perform occupational tasks
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.
HS Diploma or GED preferred
2 - 3 years in a Customer Facing Service role, material handling / inventory management or equivalent.
Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants: $29.21 - $32.45 per hour.
Benefits Summary
Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.