Field Service Technician 1

Job description

Description

The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. 

The incumbent in this position is expected to model the following practices on a daily basis: 

Demonstrate alignment with the company's mission and core business values; 

Collaborate with key internal/external resources; 

Participate in ongoing self-development.

Essential Functions

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs minor repairs and minimal troubleshooting offsite with minimal supervision

Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures

Removes and install parts, disassembles and assembles basic components

Tests and verifies proper operation of all repairs

Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

Operates equipment and vehicles with possession of all necessary licenses and certificates

Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation

Adheres to contamination control and HAZMAT rules and regulations

Maintains all company equipment, tools, and vehicle in a good, clean, and working order

Communicates job progress to supervisor and customer as needed

Completes assigned jobs and task to meet flat rate time and re-work standards

Works overtime as required by workload and customers’ needs

Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians  

Requires regular and punctual employee attendance

Performs other duties as assigned

Knowledge, Skills, and Abilities

Knowledge, Skills, and Abilities:

Knowledge of safe work procedures and practices 

Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance 

Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems 

Exceptional skills in customer service 

Basic diagnostic and trouble-shooting skills

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job 

Ability to communicate clearly and effectively, both verbally and in writing

Ability to operate a crane and forklift, and obtain required certifications/licenses  

Ability to meet deadlines and work under fast-paced, time constraining circumstances

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair 

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

Education and Experience:

More than one year of heavy equipment experience required; three or more years preferred 

High school diploma or equivalent preferred 

MSHA certification preferred 

Air conditioning certification preferred 

Crane/Rigger certifications preferred  

Supervisory Responsibilities:

None 

Travel:  

Travel required with a possibility of an overnight stay 

Additional Requirements:

Valid Driver’s license required

Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

Must own required tools to perform repairs 

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue 

Frequently moves materials or equipment weighing up to 80 lb

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina 

Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Be able to maneuver safely and work underneath equipment 

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work  

Work Environment:

Requires wearing common protective or safety equipment 

Regularly works outdoors around moving mechanical parts and noise level may be loud at times 

May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment 

Required to perform work in cramped spaces and/or high places

#HOLTSM    

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems.

The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service.

The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.

Worksite address

helotes, TX, 78023, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.