Field Service Technician 1 - Texas First Energy Solutions

Job description

Description

The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various Air, Power & Temperature Equipment. 

The incumbent in this position is expected to model the following practices on a daily basis:

Demonstrate alignment with the company's mission and core business values;

Collaborate with key internal/external resources;

Participate in ongoing self-development.

Essential Functions

Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Diagnose and repair generators, air compressors, HVAC/temperature control units, and power equipment

Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Performs minor repairs and minimal troubleshooting offsite with minimal supervision

Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures

Removes and install parts, disassembles and assembles basic components

Tests, makes adjustments, and verifies proper operation of all repairs and adjustments

Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

Operates equipment and vehicles with possession of all necessary licenses and certificates

Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation

Adheres to contamination control and HAZMAT rules and regulations

Maintains all company equipment, tools, and vehicle in a good, clean, and working order

Communicates job progress to supervisor and customer as needed

Completes assigned jobs and task to meet flat rate time and re-work standards

Works overtime as required by workload and customers’ needs

Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians  

Requires regular and punctual employee attendance

Performs other duties as assigned

Knowledge, Skills, and Abilities

Knowledge of safe work procedures and practices 

Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance

Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

Exceptional skills in customer service 

Basic diagnostic and trouble-shooting skills

Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

Operation and control skills of equipment or systems

Equipment selection skills to determine the kind of tools and equipment needed to do a job

Ability to communicate clearly and effectively, both verbally and in writing

Ability to operate a crane and forklift, and obtain required certifications/licenses  

Ability to meet deadlines and work under fast-paced, time constraining circumstances

Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair

The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

2+ years of mechanical experience with generators, air compressors, temperature control, diesel engines, or industrial rental equipment preferred

High school diploma or equivalent preferred

MSHA certification preferred 

Air conditioning certification preferred 

Crane/Rigger certifications preferred 

Supervisory Responsibilities:

 None

Travel: 

Travel required with a possibility of an overnight stay

Additional Requirements:

Valid Driver’s license required

Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

Must own required tools to perform repairs

Physical Requirements:

Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue

Frequently moves materials or equipment weighing up to 80 lb

Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina

Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment

Be able to maneuver safely and work underneath equipment

Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work 

Work Environment:

Requires wearing common protective or safety equipment

Regularly works outdoors around moving mechanical parts and noise level may be loud at times

May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity 

Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment

Required to perform work in cramped spaces and/or high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of all. 

#HOLTCG

About Texas First Rentals

Texas First Rentals is a statewide team of equipment pros backed by the HOLT family of companies. We help contractors, facility managers, and industrial crews keep work moving — with the right machines, delivered on time, and supported by people who know Texas jobsites inside and out. 

Our roots run deep in this state’s building traditions, and our promise is simple: make it easy to do good work.

Worksite address

weslaco, TX, 78596, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.