About this opportunity
Boston Document Systems lists this Field Service Technician I (Entry-level role) opportunity in marlborough, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
Hybrid/remote position with headquarters in Marlborough, MA
Boston Document Systems (BDS) redefines today’s office with highly innovative and cutting-edge equipment solutions that maximize printing, copying and document production efficiencies for clients nationwide. We have redefined preventive maintenance and how to maximize system uptime incorporating unique hardware/software solutions creating an unbeatable new level of reliability, service, diagnostics, and repair. Our market presence is defined and our strategies uniquely optimal with tremendous momentum.
The Opportunity
BDS is seeking an entry level Field Service/Setup/installation field Technician to join our team! In this role you would be providing excellent customer service and utilizing your electromechanical skills to install and service clients within a dedicated territory regionally within the MA and the surrounding areas. Technician will provide support for troubleshooting scenarios and will be assigned to customer and machine repair scenarios. Technician will also set up and install copier systems at customer sites.
Your Impact at BDS
Setup, Install, Manage are repair office equipment on and off site at client locations.
Extend outstanding support by meeting customers’ needs on time
Investigate and resolve advanced, high-level maintenance and repair issues
Manage accurate inventory of tools, parts, and supplies
Advise customers on equipment operation and maintenance
Assemble machines as per specifications with hand and power tools and measuring devices
Run machines to test parts functionality
Conduct preventive maintenance and calibrations of office equipment
Troubleshoot equipment and identifying malfunctions as well as cause
Provide customer service onsite and remotely assisting clients with their concerns.
Establish relationships with clients.
Requirements
What You’ll Need to be Successful
Minimum of a high school diploma or G.E.D equivalent required
Valid driver’s license required, with a solid driving record and vehicle insurance
Reliable Vehicle
Ability to drive 2 hours, where service may be required outside of the general area or assigned territory
1+ years of experience required in maintenance, troubleshooting and repair of copier/printer office equipment
Industry knowledge of major copier and printer manufacturers such as Kyocera, Canon, Ricoh and/or Xerox preferred
Networking knowledge preferred
Excellent customer service and communication skills
Decision-making and problem-solving skills
Systems skills including Excel, Microsoft office.
Ability to adapt and work independently
Ability to lift and carry 50 pounds
Pull, lift, reach and transport equipment parts and boxes
What BDS Brings to the Table
Competitive compensation -commensurate with experience
Medical, dental and vision insurance
Supplemental Insurance Options
Pet Insurance & Legal plan coverage options
Paid Time Off Program
Employer Paid Life Insurance
Professional development
401(k) plan and company match
Company Website:
Bdsdoc.com
This job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Our company believes that a team with diverse talents and experiences helps us deliver high quality, creative, and innovative services to our clients and fellow employees.
We are committed to recruiting and retaining a workforce where all feel safe and valued, the uniqueness of every individual is respected, all are encouraged to participate and contribute, and all have equal access to opportunities.
Boston Document Systems is an equal opportunity employer.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.