Job description
Description
Field Service Technician II – East Coast US
Remote Position – Primarily Covering the East Coast, with Central U.S. Coverage as Needed
This position will primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
We are seeking candidates who live in or near the following locations:
New York
New Jersey
Hourly Rate: $42–$46 per hour, commensurate with experience
Eligible for overtime pay in accordance with applicable federal and state laws.
About Alma Lasers
Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD). Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.
In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.
Summary
The primary responsibility of the Field Service Technician II is to travel to customer sites throughout the continental United States with East Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical trouble shooting with customers via phone.
Come be a part of the amazing culture here at Alma!
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Competencies
Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to retain large amounts of information
Education and Experience Required
Associate's degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Skills Required
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Positive attitude and approach to the job responsibilities and the Alma team
Ability to multitask
Supervisory Responsibility
This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment
This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position also utilizes hand tools and electrical meters.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Travel
This position requires 75-90% travel as needed. This position will primarily support customers throughout the East Coast, with travel to the Central United States as business needs require.
Work Authorization
Documentation showing eligibility to work in the United States will be required.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment:
We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.